**Job Description:** As the Operations Manager, you will have a pivotal role in ensuring the smooth functioning of the facility's daily operations, including the karting track, arcade, PC gaming zones, food and beverage service, and events. Your responsibilities will include overseeing all areas to guarantee efficient operations and a premium guest experience. **Key Responsibilities:** - Develop and execute strategic business plans to drive revenue growth, manage costs, and enhance profitability. - Maintain the highest standards of safety, service, and cleanliness across all departments. - Take full ownership of budgeting, profit & loss statement analysis, revenue management, pricing strategies, and cost control. - Lead a team dedicated to providing exceptional customer service and handling guest complaints and feedback professionally. - Act as the brand ambassador, nurturing relationships with key clients, partners, and the local community. - Collaborate with the marketing team to create and execute promotional events, loyalty programs, and social media campaigns. - Recruit, hire, and train a high-performing team, set performance goals, provide coaching, and foster a positive work culture. **Qualifications Required:** - Minimum 5-7 years of experience in senior management within the entertainment, hospitality, or recreation industry. - Strong business acumen, financial management skills, and proficiency in P&L analysis. - Exceptional leadership qualities to inspire and manage a diverse team effectively. - Genuine interest in gaming, racing, and entertainment. - Strong problem-solving abilities to address operational and guest-related challenges under pressure. - Excellent verbal and written communication skills. **Additional Details:** The company provides the following benefits: - Commuter assistance - Food - Health insurance - Life insurance - Paid sick time - Paid time off - Provident Fund *Note: Job Type - Full-time*,
1. Recruitment & Talent Acquisition Manage the end-to-end recruitment process for all operational and administrative roles Develop engaging job descriptions and utilize creative sourcing strategies to attract candidates who thrive in a customer-focused, fast-paced entertainment environment . Conduct interviews and manage the onboarding process to ensure new hires are successfully integrated into the team and understand safety protocols. 2. Employee Engagement & Culture Design and implement fun, creative employee engagement and recognition programs to boost morale and retention in a high-turnover sector. Act as a first point of contact for employee relations, resolving grievances, and fostering a positive, inclusive, and safety-conscious work culture. Coordinate training and development initiatives for skill enhancement, particularly in customer service and safety compliance. 3. Core HR Processes & Compliance Oversee all essential HR administrative tasks, including maintaining accurate employee records, managing payroll inputs, and benefits administration. Develop, update, and ensure strict adherence to all internal HR policies and procedures and relevant local labor laws. Manage performance appraisal systems and disciplinary procedures fairly and consistently. Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹75,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: HR: 6 years (Preferred) Work Location: In person
As a candidate for this role, you will be responsible for overseeing the daily operations of the entertainment facility, managing various areas such as the karting track, arcade, PC gaming zones, food and beverage service, and events. Your strategic planning skills will be crucial in developing and executing business plans to drive revenue growth, manage costs, and enhance profitability. Additionally, you will be tasked with maintaining high standards of safety, service, and cleanliness to ensure a premium guest experience. Key Responsibilities: - Oversee all daily operations, including the karting track, arcade, PC gaming zones, food and beverage service, and events - Develop and execute business plans to drive revenue growth and improve profitability - Maintain high standards of safety, service, and cleanliness across all departments - Take ownership of budgeting and profit & loss (P&L) statement - Implement pricing strategies and promotions to maximize revenue - Manage inventory and control expenses effectively - Lead a team focused on providing exceptional customer service - Act as the brand ambassador and build strong relationships with key clients and partners - Collaborate with the marketing team to create and execute promotional events and campaigns - Recruit, hire, and train a high-performing team - Set clear performance goals and provide ongoing coaching - Create a positive work environment that encourages teamwork and professional growth Qualifications Required: - Minimum 5-7 years of experience in senior management within the entertainment, hospitality, or recreation industry - Strong business acumen and understanding of financial management - Exceptional leadership skills with the ability to inspire and motivate a diverse team - Genuine interest in gaming, racing, and entertainment - Strong problem-solving skills and ability to think on your feet under pressure - Excellent verbal and written communication skills Please note that the job type for this role is full-time with benefits including commuter assistance, provided food, health insurance, life insurance, paid sick time, paid time off, and provident fund. The preferred education requirement is a Bachelor's degree, and candidates with 10 years of customer service experience are preferred. If you are passionate about the entertainment industry and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.,