What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from Why We Exist, Our Purpose and Our Transformation 7-Eleven exists to be a customer-obsessed, digitally enabled organization, seamlessly linking our physical stores with digital products and services.Our purpose is to redefine convenience by continually delivering best-in-class customer experiences and solutions in an environment where consumer demands are rapidly changing.By anticipating customer needs, we develop and deploy platforms that allow customers to shop, pay and receive products and services how they choose. For our success, we are executing a cultural change underscored by leadership principles and supported by realigning organizational resources and processes. SUMMARY 7-Eleven is a dynamic, fun and friendly environment where intelligence and creativity can shine within an innovative environment. Whilst this arguably makes the task of attracting top talent easier, the demand to drive innovation across all areas means our pace of growth is challenging as is our need to hire the best! Hiring, developing and rewarding great talent is part of our DNA. 7-Eleven is a rapidly growing retailer, known for our highly sought-after products, such as Slurpee and Big Bite. Brain Freeze is a 7-Eleven registered trademark for our 54-year-old Slurpee and with over 78,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. THE ROLE Operations Support Lead should be able to monitor Applications/Microservices/DBs/Resources/Reports on Prod env and be able to do Incident, problem management. Implement Pro-Active Monitoring on the applications, address service tickets and support the day-to-operations for store setups, acquisitions, PoS migrations for Stores. Ensure that the daily schedules are successful and for failures run the manual steps to address the issues. Co-ordinate with Onsite team and do proper handoffs on a day-to-day basis for incidents, tickets and problem management. Responsibilities 1. Should be able to monitor and troubleshoot production deployed microservices event driven applications using distributed logging tools like new-relic, tableau/powerbi reports 2. Monitor Application logs, metrics, alerts and pro-actively resolve the incidents 3. Well versed with ITSM processes for Incident, Problem, Change, Release management (ITSM Certification is an Added Advantage) 4. Should have hands-on experience with Java, Spring Boot, React/Angular full stack development, Reactive programming (Webflux, mono) 5. Should be able to trigger builds, analyse CI/CD Devops pipeline 6. Should have hands-on experience with Kafka or any other event driven messaging systems 7. Should have hands-on experience in any one of the Cloud Platforms 8. Should have excellent communication skills and co-ordination skills to interact with multiple teams to analyse, resolve an incident 9. Ensure Applications deployed on prod are compliant with Code Quality(CheckMarx), Security Vulnerability report(AquaScan) 10. Identify Tech-debts and add to product catalogue and discuss tech-debts with dev team 11. Should support the production deployments and monitor after the deployments. Preferred Qualifications: 12+ Years of Experience in design/development and Operations Support Experience in atleast one of the Cloud Platforms - AZURE/AWS/GCP (Azure Preferred) Certification in SpringBoot and/or Cloud Platforms preferred Visit us @ https://corp.7-eleven.com/corp/about to know more