4 AI ODC Private Limited

Role Overview The Team Lead will be responsible for overseeing day-to-day operations, guiding team members toward performance excellence, and ensuring seamless delivery of client and internal objectives. This role demands strong leadership, communication, and problem-solving skills to foster a high-performing, collaborative environment. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational and strategic goals Monitor team performance and provide regular feedback and coaching Coordinate task allocation, day-to-day resource planning, and workflow optimization Act as the primary point of contact for escalations and issue resolution from the team. Ensure compliance with client expectations, SLAs, and internal standards Facilitate onboarding and training for new team members Collaborate cross-functionally to drive process improvements and innovation Prepare and present performance reports to the management Required Skills & Qualifications Proven experience in team leadership or supervisory roles Strong interpersonal and communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency in us healthcare domain (preferable in claims management) Analytical mindset with a proactive approach to problem-solving Bachelor's degree in or equivalent experience Preferred Attributes Experience in client-facing environments Familiarity with quality standards and project methodologies Having good documentation and reporting skills Commitment to fostering a positive and inclusive team culture Candidate should be ready to work night shift (US Shift).