Zscalar Administrator

10 years

0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  • Lead and coordinate IT operational incident management across global teams in a large enterprise environment.
  • Apply ITIL service management principles to ensure structured and efficient incident resolution.
  • Utilize knowledge of IT infrastructure—LAN, WAN, firewalls, servers, cloud platforms—for root cause analysis.
  • Use Power BI and analytical skills to monitor, report, and improve incident handling processes.
  • Demonstrate strong leadership and decision-making during high-impact incidents to restore services swiftly.

Your Profile

  • Minimum of 10+ years of experience in IT Operational Incident Management within large international organizations.
  • Proven expertise in coordinating and resolving complex IT incidents using ITIL service management practices.
  • Strong understanding of IT infrastructure components including LAN, WAN, firewalls, identity management, servers, storage, and cloud platforms.
  • Experience using Power BI for incident analysis, reporting, and decision support.
  • Excellent leadership, analytical, and problem-solving skills with the ability to lead teams during high-impact incidents.

What you will love working at Capgemini

  • Work on enterprise-scale IT incident management across global environments, applying ITIL best practices.
  • Collaborate with international teams to coordinate and resolve high-impact operational incidents efficiently.
  • Clear career progression paths from engineering roles to architecture and consulting.
  • Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Capgemini

IT Services and IT Consulting

Paris France

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