Monitoring Engineer (RPA Developer) What you can expect As a Monitoring Engineer, you will oversee and report on telecom operations data, design comprehensive dashboards for system health monitoring, and capture essential performance metrics. Additionally, you will conduct data analysis to identify traffic patterns and develop sophisticated anomaly detection and predictive models. About the Team Engineering operations serve as the backbone of our platforms seamless functionality and continuous availability, delivering an unparalleled user experience. Through implementing robust operational and monitoring strategies, the team ensures the stability and security of Zooms infrastructure, enabling millions of users worldwide to connect effortlessly. What we re looking for Have Python coding skills with 5+ years of experience as a real-time monitoring engineer. Have hands-on experience with relational databases for data analysis and visualization. Have proficiency in AWS services and tools, including CloudWatch, CloudTrail, Systems Manager, Lambda, API Gateway, and Config. Have knowledge of ITSM incident workflow management Have experience with data visualization tools and Jupyter notebooks Able to understand AI-integrated tools for intelligent test automation, RPA with AI capabilities, and predictive analytics. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Technical Support Manager What you can expect The APAC Technical Support Manager will be a customer-focused leader with experience building and managing teams in a dynamic environment. You re passionate about Zoom s vision, have a positive, agile mindset, and take a proactive approach to daily operations. You ll lead Tier 2 and Tier 3 support engineers who handle all Zoom products, ensuring we consistently deliver great customer experiences and maintain high satisfaction. Success in this role requires experience managing support teams, handling customer escalations, and a background in technical or engineering support ideally in a SaaS company. About the Team Our global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs. What we re looking for Have a Bachelors in Engineering/Computer Science/Technology or equivalent of technical experience nice to have. Have management experience of a customer facing technical organization. Have working in SaaS Industry and/or Unified Collaboration experience. Project Management / PMP experience nice to have, but not required. Have excellent communication, analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems. Able to understand Unified Communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Teams/Office365, 8x8, RingCentral, Avaya and/or Zoom solutions are highly valued. Able to analyze trends, understand metrics and present to upper management and leadership teams. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Technical Account Manager What you can expect You will specifically support our customers within Zoom s Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers success with Zoom products and services, and delivers customer satisfaction and happiness. About the Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. What we re looking for Have a Bachelors in Engineering/Computer Science/Technology or have equivalent work experience, 5+ years experience in a customer-facing technical role. Have proficiency in English and Hindi. Knowledge of Telugu is a bonus. Understand Zoom partner and ecosystem partners, products and applications. Have some prior experience with Contact Center. Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction. Have project management experience, working within large/enterprise level and Telco space. Including to articulating complex technical topics and diplomatically address customer concerns. Have experience with workspace reservation software. Have experience in troubleshooting network problems, firewalls, NAT etc. Have a Solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Business Development Representative What you can expect We are looking for a Business Development Representative (BDR) for our team. This position involves teamwork, written & verbal communication, and a desire to deliver happiness to all. Our BDRs research and prospect businesses to generate qualified opportunities for our sales teams. About the Team The Zoom sales team is a dynamic force driving the companys success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zooms global presence and ensuring businesses harness the full potential of virtual collaboration. What we re looking for Build partnerships and work collaboratively with others to meet shared objectives Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences Be able to learn through experimentation when tackling new problems, using both successes and failures as learnings Be adaptable and able to handle changing priorities Have a dedicated work ethic and be willing to put in additional effort when needed.

What you can expect We are looking for a highly skilled DevOps Engineer with expertise in Kubernetes and DevOps practices to join our infrastructure team. You will be responsible for building, and maintaining scalable, reliable, and secure Kubernetes infrastructure across multiple environments. You will work closely with cross-functional teams to enhance automation, improve observability, and ensure the high availability of mission-critical systems. About the Team We are a team of infrastructure engineers primarily focused on the implementation and management of Kubernetes clusters and related infrastructure across various cloud environments and colocation facilities. The key responsibilities of the team include, but are not limited to, maintaining high availability of the infrastructure and designing and developing automation to improve operational efficiency What we re looking for Have 2+ years of experience in managing production Kubernetes clusters Show deep expertise in deployment and maintenance of Kubernetes (architecture, networking, security, Helm, Operators, etc.) clusters and respective add-ons Have hands-on on knowledge of Linux systems administration, networking and effective scripting and automation skills in Python, Bash, Go, or similar Have experience in working with various cloud providers (such as AWS, Azure and OCI) or bare metal servers in data center environment Have an understanding of infrastructure as code (IaC) principles with tools like Terraform, or Ansible and monitoring and observability tools (Prometheus, Grafana, ELK Stack) Demonstrate problem-solving skills and ability to troubleshoot complex infrastructure issues Be able to participate in on-call shifts and incident management and work after hours/weekends for application releases/deployments Show familiarity with security best practices and compliance (encryption, IAM, RBAC , etc.) Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

What you can expect As a Web DevOps Engineer , you will ensure around-the-clock continuity for critical Zoom Meeting Infrastructure by designing and implementing new systems. You will collaborate with engineers across the US, India, and China to enhance Zooms web deployment processes and optimize web services, including high availability and disaster recovery. Your role will involve driving improvements in how we manage and organize web services to maintain robust and reliable infrastructure. About the Team Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platforms unparalleled user experience. The team manages the infrastructure that runs Zoom Meeting, Zoom Contact Center, Zoom Virtual Agent and Zoom Workforce management. By employing robust operational strategies, they guarantee the stability and security of Zooms infrastructure, allowing millions of users worldwide to connect effortlessly. What we re looking for Demonstrate knowledge of various Linux distributions, like Centos and Ubuntu Experience with Elasticsearch, opensearch and strong troubleshooting skills. Have proficiency with continuous integration and deployment tools like Jenkins and Argo CD Have hands-on experience with configuration management and infrastructure-as-code tools such as Ansible and Terraform Show familiarity with message queuing systems, such as Kafka Experience with cloud technologies, preferably AWS Demonstrate effective troubleshooting skills in production environments Experience with microservices architecture and orchestration tools, including Kubernetes (K8s) and ECS Show passion about automating processes to reduce deployment time and enhance efficiency Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know we re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote