Company Description Zinex is a digital marketplace specializing in affordable digital subscriptions and software licenses. The platform offers a variety of products, including software licenses, game keys, streaming subscriptions, and gift cards. Committed to legal and ethical practices, Zinex sources products directly from authorized providers and redistributes them through cost-effective plans. Zinex is dedicated to providing accessible and transparent solutions to meet the digital needs of its customers. Role Description This is a full-time, on-site role based in Bhagalpur for a Sales Manager – E-commerce & Digital Products. The Sales Manager will manage key e-commerce operations, develop and execute sales strategies, and oversee the promotion of digital products. Responsibilities include negotiating with clients, analyzing market trends, maintaining excellent customer service, meeting sales targets, and collaborating with other team members to optimize performance and increase revenue. Qualifications Strong Business Negotiation and Sales skills Excellent Analytical and problem-solving skills Exceptional Communication and Customer Service skills Demonstrated ability to lead and meet revenue goals in an e-commerce setting Proficiency in understanding digital products and e-commerce platforms is a plus Bachelor's degree in Business Administration, Marketing, or a related field Experience in a sales management role, preferably in the technology or digital products sector
JOB LOCATION Remote / Work From Home (India) EMPLOYMENT TYPE Full-Time / Part-Time (Mention as per your need) COMPANY NAME ZINEX.in JOB HEADLINE We’re Hiring a Customer Support Executive to Help Scale ZINEX.in 🚀 ABOUT ZINEX.IN (COMPANY DESCRIPTION) D escriptionDescription ZINEX.in is a fast-growing digital marketplace founded in June 2025 with a mission to make digital tools, courses, and services affordable and accessible to everyone. We are built on trust, transparency, and a customer-first mindset—helping students, creators, freelancers, and digital entrepreneurs access real value without middlemen or inflated prices. JOB DESCRIPTION We are looking for a Customer Support Executive who can manage customer communication professionally and help us deliver an excellent support experience across platforms. You will be the first point of contact for our customers and play a key role in building trust, resolving issues, and increasing customer satisfaction. KEY RESPONSIBILITIES Handle customer queries via Call, WhatsApp, Email, Instagram DM, and Website Chat Assist customers with order issues, payments, refunds, and product access Provide accurate information about ZINEX.in products and offers Follow up with customers to ensure issue resolution Maintain a polite, professional, and customer-first attitude Coordinate with internal teams when required Keep basic records of customer interactions REQUIRED SKILLS & QUALIFICATION Excellent written communication skills (English & Hindi) Basic knowledge of e-commerce or digital products (preferred) Ability to handle customers calmly and professionally Familiarity with WhatsApp, Instagram, Email, and online tools Problem-solving mindset Freshers can apply (training will be provided) WHO SHOULD APPLY Students or fresh graduates Anyone looking to start a career in customer support or e-commerce Individuals who are disciplined, responsive, and customer-focused Candidates looking for long-term growth with a startup brand WHAT ZINEX.IN PROVIDES Work from Home flexibility Competitive salary (based on experience & performance) Performance-based incentives & growth opportunities Friendly startup work culture Learning exposure in e-commerce, digital products & customer handling Opportunity to grow with a fast-scaling brand WORKING HOURS Flexible / Fixed Shift (Mention your preferred timing) SALARY BASED ON EXPERIENCE (Negotiable based on skills & experience)