Team Presence: Ensure the sub-ordinates and self are present in allocated places to greet &assist passengers during the check-in process, boarding, and baggage handling. Provide accurate information regarding flight schedules, airport services, and amenities. Guidance & Support: Conduct team briefings and prepare them for the day s movement. Guide the team to help address passenger inquiries, complaints, and requests efficiently, ensuring prompt resolution to enhance Passenger satisfaction. Collect Flight Information: Keep track of real-time flight information and communicate updates to passengers regarding gate changes. The team should also be aware on real time basis for all flight movements. Safety and Compliance: Adhere to airport security protocols and regulations. Ensure compliance with health and safety standards to maintain a secure environment. The sub-ordinates should also be monitored to ensure they too follow the protocols and help sustain the safety & compliance efforts. Maintain Documentation: Maintain accurate records of Passenger interactions, transactions, and any incidents, following airport guidelines. Only post pre-approval of creating reports, the task should be delegated further to sub-ordinates, else it would remain as a primary responsibility of the executive. Lead Collaborations: Develop a culture with the team to work closely with airline staff, security personnel, and other airport departments to facilitate seamless operations and enhance the passenger experience. Check & Correct Grooming: Maintain and upkeep high personal hygiene & grooming standards whilst at workplace. It should also be noted, the grooming of sub-ordinates is to be checked and corrected regularly as a key responsibility to this role. Exemplary Workplace Upkeep : Ensure work areas are being maintained well and any deviations are reported promptly to housekeeping & maintenance teams deputed at the airport. The team below should also be guided upon monitoring their domains and ensure they do not miss reporting any deviations. Digi Yatra : Train the team and display understanding of Digi Yatra services at the airport whilst passengers are at the airport. Assist passengers by self or the team, to help enrol and use this facility seamlessly, to ease their travel experience. Lead Info Desk Operations : Provide requisite information to the team and assist them to helppassengers by promptly making eye contact and walking to them, who seem to need assistance. Ensure information related to passenger journey like flights, gates, amenities, etc are well known. Further, be equipped with know-how of booking passenger flights & ground transportation to their next destination. Monitor Self-Baggage Drop : Ensure the team has complete awareness to the process of self-baggage dropping facility at the airport. Assist self or through the team, passengers to help print their baggage tags and then further guide them towards automated baggage drop counters. Attend & lead training initiatives : The lead roles are required to participate in all trainings which are assigned to them. They are also required to be able to train the team members / sub-ordinates on the trainings required for their functionality. Reporting & Seeking Information : It is a requirement that the leads report all necessary and pre-defined information to Reporting Manager, which should aid in ensuring the department is able to operate without any deviations. Attendance & Punctuality : Monitor and ensure self as well as sub-ordinates are reporting on time for the assigned duties. Any deviations like leaves, late reporting, early relieving, etc. are to be informed and approval to be taken well in advance. Drive Audits / ASQ / Passenger Satisfaction : The lead should participate and demonstrate understanding of the necessary airport protocols / standards to help drive high scores in audits like ASQ, ISO, etc. They are also to deliver highest level of services to help achieve maximum Passenger satisfaction for passengers who are visiting the airport. Facilitate VIP / CIP Experiences : Steer VIP / CIP passenger experiences whilst their visit at the airport as per operating procedures. VIP Protocols: Learn and share a complete know-how of VIP protocols to ensure all requirements are met during VIP visits. Lounge Operations: Ensure the lounges are maintained well and services are made available in advance for any CIP / VIP movements. Stakeholder Expectations: Ensure as leaders in the organisation, we manage stakeholder expectation by assisting them when called for. Confident for Passenger interactions in person Physically able to sustain long standing hours Good communication skills Basic computer knowledge Excellent interpersonal skills for reporting issues Team leader Situation Handling Training
Overall accountable for APOC Operations in shift Responsible for carrying out optimum utilisation of available airport resources Responsible for coordination between APOC planning and operations teams Ensuring all the data required for operations and billing is captured on time and accurately in each shift Coordination for works related to terminal & airside and ensuring these works do not impact operations Coordination with stakeholders for ensuring smooth operations Timely reporting of incidents/accidents and supporting terminal/airside teams in handling of incidents Ensuring equipment and systems are serviceable in the Emergency Control Centre (ECC) and all the required documents/information is available. Also, the activation of ECC is responsibility of the APOC duty manager Provision of reports/data as and when required by stakeholders/management Leadership Skills, MS Office, Knowledge of RMS and AODB
Description: We are looking for a self-motivated and dynamic candidate to support the compliance & legal team of YIAPL based out of Jewar, India. The candidate will be a key member of the team, primarily supporting secretarial, legal and compliance function. The role is envisioned to evolve into a key legal and compliance asset for the organization, with increasing responsibilities in legal matters being integrated progressively. The candidate must have a great attention to detail while still meeting tight deadlines, have great team spirit, and the ability to easily switch gears. A high level of professionalism, integrity, and discretion in handling confidential information is also significant. Key Responsibilities: Legal, Secretarial 1. To support in organizing meetings of the Board of Directors, its Committees, Shareholders, pre and post meeting compliances and activities under the Companies Act. 2. To support in ensuring all compliances under the Companies Act; this includes reviewing and drafting of all secretarial documents. 3. Maintenance of statutory registers and records. 4. To facilitate the Secretarial Audit in collaboration with the designated secretarial auditor. 5. To provide all documents and information to the Statutory Auditor and closure of the Statutory Audit from the secretarial matters. 6. To draft, review, negotiate, and vet various commercial contracts to ensure that contracts are aligned with business objectives while minimizing legal risks. Compliance 7. To coordinate with all internal and external stakeholders to ensure the effective functioning, maintenance, and continuous improvement of the cloud-based compliance management solution. This includes overseeing the timely execution of compliance-related tasks, facilitating resolution of issues in collaboration with the compliance service provider, and ensuring alignment with organizational compliance objectives. The role also involves supporting the preparation and consolidation of the periodic compliance reports for presentation to the Board, ensuring accuracy, completeness, and adherence to applicable regulatory and internal standards. 8. To coordinate with internal and external auditors during compliance reviews or audits. 9. To prepare and maintain MIS or other reports for the Management as may be required for the efficient working of the legal, secretarial and compliance functions. 10. To support legal and regulatory research in the areas of corporate secretarial practices and compliance, with the objective of identifying, interpreting, and validating applicable statutory obligations. This includes assessing the relevance and applicability of legal provisions to the organization, evaluating the validity and impact of any instances of non-compliance, and providing inputs to ensure that appropriate corrective and preventive measures are implemented in a timely manner. 11. To liaison with internal and external stakeholders for multiple follow-ups across secretarial and compliance areas. 12. To draft, review, and update legal & compliance-related policies and SOPs. To support in conducting compliance training programs and workshops for relevant teams. Qualification & Experience: 1. Qualified Company Secretary and law graduate. The candidate must have minimum experience of 4 - 7 years in the legal and compliance matters. 2. Excellent oral and written communication. 3. Eye for detail. 4. Collaborative and team spirit. 5. Flexibility and adaptability. 6. Interpretation Skill