Xapa Smart Solutions

Xapa Smart Solutions is looking for a passionate Experience Curator to join our operations team. In this dynamic role, you will serve as the bridge between our clients and planning their journeys from initial planning to post-trip wrap-up. You'll manage end to end travel coordination, ensure seamless coordination, and uphold service excellence at every step.The ideal candidate should have experience in managing travel, customer management , Cross Functional Collaboration. He/she must also possess strong communications skills ,coordinate operations, maintain vendor relationships, manage documentation, and provide real-time support throughout the travel lifecycle Responsibilities Client Engagement a. Engage with customers to understand their travel preferences and expectations b. Act as the primary point of contact throughout the travel lifecycle Travel Operations and Itinerary Support a. Plan and coordinate international tours including flights, accomodations, local transportation and meals b. Create and update detailed itineraries with clear, actionable instructions c. Monitor tour status and quickly address ant on trip issues or emergencies Vendor & partner Coordination a. Liaise with international vendors to confirm services b. Ensure Smooth coordination and alignment with partner expectations Documentation & Compliance a. Assist with obtaining travel documents such as visas, passports and insurances b. manage and organise confirmations , payments, and other essential documentation. c. Ensure all travel activities comply with legal, safety and policies Customer Service and Onground Coordination a. Provide Real time support for travellers during trips b. Resolve issues and maintain high quality client experience c. Track budgets, and prepare post tour reports with insights and recommendations Qualifications Excellent communication skills with a focus on customer service. Excel knowledge is must Have experience in travel planning and booking, particularly for international destinations. Ability to work flexible hours, including evenings and weekends. Proficiency in using systems and software