Coordinator Managed Social Response Reputation.com

0.0 - 1.0 years

0 - 3 Lacs

Hyderabad

Hybrid

The Managed Social Response Coordinator is responsible for overseeing and responding to our customers social media reviews, surveys, and social media posts. Responsibilities include ensuring accurate and consistent responses based on customer-defined expectations. The ideal candidate will possess a mix of technical acumen and operational excellence to drive visibility, consistency, and growth for our customer search presence. Responsibilities: Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues. Response to comments, questions, and concerns in a timely and professional manner. Collaborate with customers to ensure responses align with brand and customer loyalty. Provide feedback and updates to the Operations, Customer Success, and Managed Services teams. Manage projects under tight deadlines. Additional duties as assigned. Qualifications: Bachelor degree required or currently in the final stages of completing a degree program. 0 ~ 2 years of experience with social media engagement and community management. Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality is preferred. Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook). Salesforce experience preferred. Strong communication skills (both verbal and written). Strong attention to detail and decision-making. A hybrid work environment with a minimum requirement of 2 days onsite per week. Open to working a standard or non-standard shift schedule. Please note that above open role is contractual for 6 months.

Posted 3 weeks ago

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