Workforce Analyst (WFM)

As a Workforce Analyst at Infosys BPM Ltd., Mangalore, you will be a crucial part of shaping operational strategy through advanced forecasting, real-time analytics, and performance insights. Your primary responsibility will be to analyze large datasets, forecast volumes, and optimize workforce allocation to enhance efficiency, resource planning, and service delivery. Key Responsibilities: - Analyze large data sets to identify trends, forecast volumes, and optimize workforce allocation. - Develop and manage real-time dashboards to monitor performance KPIs. - Conduct root cause analysis on variances and operational challenges. - Provide regular reports and strategic recommendations to internal teams and stakeholders. - Ensure data consistency across all WFM and analytics processes. To be successful in this role, you should have a minimum of 2+ years of experience in Workforce Management or a similar analytics-driven role. Proficiency in SQL, R, Python, or related programming languages is required, along with experience in Tableau, Power BI, or similar visualization tools. Strong communication skills are essential to effectively communicate data insights to technical and non-technical audiences. A degree in Statistics, Mathematics, Finance, Computer Science, or any quantitative field is preferred. A proactive mindset characterized by curiosity, confidence, and persistence in problem-solving is highly valued. Why Join Us - Work in a high-impact, analytics-first environment. - Collaborate with teams that prioritize innovation and efficiency. - Competitive compensation and ample growth opportunities. - Contribute to transforming business operations through data-driven strategies. If you are ready to make a significant impact through smart workforce strategy, apply now and be a part of building a smarter workforce together. Join us in Mangalore for the Night Shift role with 23+ years of experience. Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Website: www.infosysbpm.com Bangalore | Global Locations Transforming Talent | Empowering Careers,