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Wipro is hiring For Associate Backoffice- US HR Operation

0 - 3 years

Thane Navi mumbai Mumbai (all areas)

Posted:8 months ago

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Job Description

Looking for Associates for Backoffice process: US HR Operation

Location:3rd floor, building no 3, Gigaplex, near patni ground Airoli west.

Date: 27th and 29th Jan'25.

  1. Backoffice Process

  2. Night Shift only (Both Side Cab will be provided)

  3. Sat/Sun fixed off

  4. Age criteria: 20 years to 27 years are allowed

Role & responsibilities

Work Experience

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience

Working Conditions

Education Skills

Note

Skills Required

back office customer service bpo customer service backend operations hr operations non voice data entry bpo non voice us process communication skills backoffice backend process fresher hiring international bpo

Work Mode

Work from Office

Job Type

Full Time

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