Lead Generation and Prospecting Sales Presentations Relationship Building Negotiation and Closing Account Management Sales Reporting Market Research Collaboration Skills and Qualifications: Sales Skills: Proven experience in sales, including lead generation, presentation skills, negotiation, and closing deals. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and colleagues. Relationship Building: Ability to build rapport and maintain strong relationships with clients. Product Knowledge: Thorough understanding of the company's products or services. Negotiation Skills: Ability to negotiate effectively and reach mutually beneficial agreements. Problem-Solving: Ability to identify and resolve issues that may arise during the sales process. CRM Proficiency: Familiarity with CRM software and sales tracking systems. Goal-Oriented: Driven to achieve sales targets and contribute to the company's overall success.
Installation and Commissioning: Setting up new equipment or systems at customer locations, ensuring proper functionality and integration with existing infrastructure. Maintenance and Repairs: Conducting routine maintenance, preventative care, and repairs on equipment to ensure optimal performance and minimize downtime. Troubleshooting and Diagnostics: Identifying and resolving technical issues with equipment or systems, often through on-site visits or remote support. Customer Support: Providing technical advice, training, and support to customers on the proper use and maintenance of equipment. Documentation: Maintaining detailed records of service activities, repairs, and customer interactions. Collaboration: Working with other engineers, technicians, and customer support teams to resolve complex technical issues. Staying Updated: Keeping abreast of the latest technological advancements and industry trends to provide effective and efficient service. Safety Compliance: Ensuring all service activities are conducted in accordance with safety regulations and standards. Inventory Management: Maintaining an inventory of spare parts and tools necessary for repairs. Training: Providing training to customers on the proper use and maintenance of equipment. Developing and Implementing Improvements: Identifying opportunities to improve equipment performance, reliability, and efficiency.
Installation and Commissioning: Setting up new equipment or systems at customer locations, ensuring proper functionality and integration with existing infrastructure. Maintenance and Repairs: Conducting routine maintenance, preventative care, and repairs on equipment to ensure optimal performance and minimize downtime. Troubleshooting and Diagnostics: Identifying and resolving technical issues with equipment or systems, often through on-site visits or remote support. Customer Support: Providing technical advice, training, and support to customers on the proper use and maintenance of equipment. Documentation: Maintaining detailed records of service activities, repairs, and customer interactions. Collaboration: Working with other engineers, technicians, and customer support teams to resolve complex technical issues. Staying Updated: Keeping abreast of the latest technological advancements and industry trends to provide effective and efficient service. Safety Compliance: Ensuring all service activities are conducted in accordance with safety regulations and standards. Inventory Management: Maintaining an inventory of spare parts and tools necessary for repairs. Training: Providing training to customers on the proper use and maintenance of equipment. Developing and Implementing Improvements: Identifying opportunities to improve equipment performance, reliability, and efficiency.
Responsibilities: * Collaborate with customers on service requests * Maintain equipment records and reports * Ensure timely resolution of issues * Provide technical support during installations * Perform regular servicing tasks
Installation and Commissioning: Setting up new equipment or systems at customer locations, ensuring proper functionality and integration with existing infrastructure. Maintenance and Repairs: Conducting routine maintenance, preventative care, and repairs on equipment to ensure optimal performance and minimize downtime. Troubleshooting and Diagnostics: Identifying and resolving technical issues with equipment or systems, often through on-site visits or remote support. Customer Support: Providing technical advice, training, and support to customers on the proper use and maintenance of equipment. Documentation: Maintaining detailed records of service activities, repairs, and customer interactions. Collaboration: Working with other engineers, technicians, and customer support teams to resolve complex technical issues. Staying Updated: Keeping abreast of the latest technological advancements and industry trends to provide effective and efficient service. Safety Compliance: Ensuring all service activities are conducted in accordance with safety regulations and standards. Inventory Management: Maintaining an inventory of spare parts and tools necessary for repairs. Training: Providing training to customers on the proper use and maintenance of equipment. Developing and Implementing Improvements: Identifying opportunities to improve equipment performance, reliability, and efficiency.
Need to travel All over Tamilnadu Service engineers provide technical support and maintenance services for various equipment and machinery. They diagnose equipment issues, perform repairs and maintenance and ensure customer satisfaction through timely and effective service delivery. The primary role of service engineers is to provide technical support and maintenance services to customers. This includes troubleshooting, repairing and maintaining products and systems, providing technical assistance and monitoring performance. They also identify and resolve any technical issues, provide advice and guidance on product use and develop and implement process improvements to ensure compliance with safety regulations. Additionally, service engineers interact with customers to understand their technical requirements, troubleshoot equipment problems and perform on-site repairs and maintenance. Service engineers are essential for companies due to their critical role in ensuring customer satisfaction, minimising downtime and maximising equipment uptime. They are often the frontline representatives of the company, responsible for delivering high-quality service and support to customers across various industries and sectors. Service engineers are also called field service engineers, service technicians, maintenance engineers or technical support engineers.
Installation and Commissioning: Setting up new equipment or systems at customer locations, ensuring proper functionality and integration with existing infrastructure. Maintenance and Repairs: Conducting routine maintenance, preventative care, and repairs on equipment to ensure optimal performance and minimize downtime. Troubleshooting and Diagnostics: Identifying and resolving technical issues with equipment or systems, often through on-site visits or remote support. Customer Support: Providing technical advice, training, and support to customers on the proper use and maintenance of equipment. Documentation: Maintaining detailed records of service activities, repairs, and customer interactions. Collaboration: Working with other engineers, technicians, and customer support teams to resolve complex technical issues. Staying Updated: Keeping abreast of the latest technological advancements and industry trends to provide effective and efficient service. Safety Compliance: Ensuring all service activities are conducted in accordance with safety regulations and standards. Inventory Management: Maintaining an inventory of spare parts and tools necessary for repairs. Training: Providing training to customers on the proper use and maintenance of equipment. Developing and Implementing Improvements: Identifying opportunities to improve equipment performance, reliability, and efficiency.
Sales Executive drives revenue by identifying prospects, understanding their needs, presenting products/services, and closing deals, while maintaining client relationships through after-sales support and market research to find new opportunities. Key responsibilities include generating leads, conducting market research, delivering presentations, negotiating terms, managing the sales pipeline using CRM tools, and collaborating with marketing and other internal teams. Essential skills for a sales executive are strong communication, negotiation, problem-solving, time management, and a deep understanding of the product and market
Key responsibilities Pre-sales activities (Technical Sales) Generate leads and identify prospects: Search for new clients who could benefit from the company's products or services. Manage client relationships: Build and maintain strong, long-term relationships with customers by interpreting and managing their needs. Conduct presentations and demonstrations: Develop and deliver technical presentations and product demonstrations to explain how a solution meets a client's needs. Customize solutions: Collaborate with the sales team to understand customer requirements and design customized technical solutions. Prepare proposals and quotations: Calculate costs and create detailed technical proposals and quotes for prospective clients. Support the sales team: Provide technical expertise to assist the sales team in closing complex deals. Post-sales activities (Technical Service) Provide technical support: Offer ongoing technical assistance to customers to ensure their satisfaction and address issues. Troubleshoot and diagnose problems: Respond to customer service requests, diagnose equipment problems, and provide timely, effective solutions. Perform maintenance and repairs: Conduct on-site repairs, maintenance, and installations of equipment and machinery. Deliver product training: Educate customers and internal staff on the proper functionality, operation, and maintenance of products. Gather customer feedback: Collect and analyze customer feedback to communicate to the product development team for future improvements
Key roles and responsibilities Installation and commissioning: Setting up new equipment and systems at customer sites. Troubleshooting and repair: Diagnosing and resolving complex mechanical, electrical, and electronic issues with equipment. Maintenance: Performing routine, scheduled, and preventative maintenance to ensure optimal performance and prevent failures. Customer support and training: Providing on-site and remote technical support and training customers on how to operate and maintain equipment. Documentation: Completing service reports, logs, and records of all actions, test results, and recommendations. Collaboration: Working with internal teams, such as engineering and technical support, to resolve complex problems and improve service. Compliance and safety: Ensuring all work complies with health, safety, and regulatory standards. Inventory management: Managing spare parts and tools, and ordering replacements as needed. Travel: Traveling to customer sites, which may require domestic or international travel and availability outside of standard hours. Upgrades: Applying necessary hardware or software upgrades to equipment.
professional who makes outbound calls to promote products, gather information, or provide support, and also handles incoming calls. Their responsibilities include explaining products, generating leads or sales, handling customer inquiries, and maintaining customer records. This role is crucial in various sectors such as banking, real estate, and e-commerce. Key responsibilities Outbound calls: Contact potential or existing customers to explain services, promote products, and generate sales or leads. Inbound calls: Handle incoming calls from customers for support or inquiries. Sales and persuasion: Persuade customers to make purchases or schedule appointments. Data management: Maintain accurate records of customer interactions and conversations. Customer support: Provide information, address customer queries, and resolve issues over the phone.