A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Work Location: In person Speak with the employer +91 8714410344
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Work Location: In person Speak with the employer +91 8714410344
Willmount Resorts is looking for friendly, attentive, and service-oriented Restaurant Servers to join our hospitality team at Willmount Vagamon . As a server, you will ensure guests receive a warm welcome, timely service, and a memorable dining experience amidst the serene hills of Vagamon. Key Responsibilities: Greet guests courteously and present menus with enthusiasm and professionalism. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and drinks in a timely, neat, and organized manner. Ensure guest satisfaction by checking on them during their meal and addressing any concerns promptly. Maintain cleanliness and hygiene of tables, dining area, and service stations. Process billing and handle cash/card transactions as per standard procedures. Coordinate with the kitchen and bar staff for smooth operations and service flow. Follow all safety and hygiene protocols as per FSSAI and property guidelines. Upsell food and beverages where possible to maximize revenue. Assist in setting up the restaurant for service and clearing post-service. Support in special events, room service delivery, and outdoor dining setups when required. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male, Food Service, Restaurant Server Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Food service: 1 year (Required) Guest relations: 1 year (Required) Guest services: 1 year (Required) Hospitality: 1 year (Required) Hotel management: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8714410344
The Property Manager will oversee the day-to-day operations of the property. This role ensures the property delivers exceptional guest experiences, maintains operational efficiency, and achieves financial targets. The Property Manager will act as a liaison between the guests, staff, and management, driving quality standards across all aspects of the property. Key Responsibilities1. Operations Management Supervise all operational departments, including housekeeping, front office, maintenance, and food and beverage. Ensure smooth functioning of day-to-day property operations and resolve any challenges promptly. Monitor and maintain the quality of services and amenities offered to guests. 2. Guest Relations Ensure exceptional guest experiences by addressing complaints, feedback, and special requests professionally. Oversee guest check-ins and check-outs, ensuring personalized service for every visitor. Analyze guest satisfaction metrics and implement improvements to enhance the overall guest experience. 3. Staff Management Recruit, train, and manage property staff, fostering a culture of excellence and teamwork. Schedule and monitor staff performance, conducting regular reviews and providing constructive feedback. Address staff concerns and ensure compliance with company policies and labor laws. 4. Financial Management Prepare and monitor the property’s budget, ensuring cost control and revenue targets are met. Oversee billing, invoicing, and vendor payments, in coordination with the accounting team. Identify opportunities for revenue generation, such as promotions, events, or upselling services. 5. Maintenance and Upkeep Ensure the property’s infrastructure, facilities, and equipment are well-maintained and operational. Schedule and oversee preventive maintenance and repairs in coordination with the technical team. Work with vendors and contractors to address maintenance needs or upgrades. 6. Compliance and Safety Ensure adherence to local regulations, health and safety standards, and environmental guidelines. Conduct regular safety drills and inspections to maintain a secure environment for guests and staff. Manage licenses, certifications, and other regulatory requirements for property operations. 7. Marketing and Promotion Collaborate with the marketing team to execute promotional campaigns and improve occupancy rates. Monitor online reviews and social media platforms, responding professionally to guest feedback. Coordinate with local tourism boards or travel agents to attract more visitors This can also be searched for Manager, Male, Hospitality, Experienced, Hotel Management, Customer Service, Team Lead, Management Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Master's (Preferred) Experience: Hospitality: 2 years (Required) Hotel management: 2 years (Required) Leadership: 2 years (Required) Team management: 2 years (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
Willmount Resorts is looking for friendly, attentive, and service-oriented Restaurant Servers to join our hospitality team at Willmount Vagamon . As a server, you will ensure guests receive a warm welcome, timely service, and a memorable dining experience amidst the serene hills of Vagamon. Key Responsibilities: Greet guests courteously and present menus with enthusiasm and professionalism. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and drinks in a timely, neat, and organized manner. Ensure guest satisfaction by checking on them during their meal and addressing any concerns promptly. Maintain cleanliness and hygiene of tables, dining area, and service stations. Process billing and handle cash/card transactions as per standard procedures. Coordinate with the kitchen and bar staff for smooth operations and service flow. Follow all safety and hygiene protocols as per FSSAI and property guidelines. Upsell food and beverages where possible to maximize revenue. Assist in setting up the restaurant for service and clearing post-service. Support in special events, room service delivery, and outdoor dining setups when required. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male, Food Service, Restaurant Server Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Food service: 1 year (Required) Guest relations: 1 year (Required) Guest services: 1 year (Required) Hospitality: 1 year (Required) Hotel management: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8714410344