A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Work Location: In person Speak with the employer +91 8714410344
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Work Location: In person Speak with the employer +91 8714410344
Willmount Resorts is looking for friendly, attentive, and service-oriented Restaurant Servers to join our hospitality team at Willmount Vagamon . As a server, you will ensure guests receive a warm welcome, timely service, and a memorable dining experience amidst the serene hills of Vagamon. Key Responsibilities: Greet guests courteously and present menus with enthusiasm and professionalism. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and drinks in a timely, neat, and organized manner. Ensure guest satisfaction by checking on them during their meal and addressing any concerns promptly. Maintain cleanliness and hygiene of tables, dining area, and service stations. Process billing and handle cash/card transactions as per standard procedures. Coordinate with the kitchen and bar staff for smooth operations and service flow. Follow all safety and hygiene protocols as per FSSAI and property guidelines. Upsell food and beverages where possible to maximize revenue. Assist in setting up the restaurant for service and clearing post-service. Support in special events, room service delivery, and outdoor dining setups when required. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male, Food Service, Restaurant Server Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Food service: 1 year (Required) Guest relations: 1 year (Required) Guest services: 1 year (Required) Hospitality: 1 year (Required) Hotel management: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8714410344
The Property Manager will oversee the day-to-day operations of the property. This role ensures the property delivers exceptional guest experiences, maintains operational efficiency, and achieves financial targets. The Property Manager will act as a liaison between the guests, staff, and management, driving quality standards across all aspects of the property. Key Responsibilities1. Operations Management Supervise all operational departments, including housekeeping, front office, maintenance, and food and beverage. Ensure smooth functioning of day-to-day property operations and resolve any challenges promptly. Monitor and maintain the quality of services and amenities offered to guests. 2. Guest Relations Ensure exceptional guest experiences by addressing complaints, feedback, and special requests professionally. Oversee guest check-ins and check-outs, ensuring personalized service for every visitor. Analyze guest satisfaction metrics and implement improvements to enhance the overall guest experience. 3. Staff Management Recruit, train, and manage property staff, fostering a culture of excellence and teamwork. Schedule and monitor staff performance, conducting regular reviews and providing constructive feedback. Address staff concerns and ensure compliance with company policies and labor laws. 4. Financial Management Prepare and monitor the property’s budget, ensuring cost control and revenue targets are met. Oversee billing, invoicing, and vendor payments, in coordination with the accounting team. Identify opportunities for revenue generation, such as promotions, events, or upselling services. 5. Maintenance and Upkeep Ensure the property’s infrastructure, facilities, and equipment are well-maintained and operational. Schedule and oversee preventive maintenance and repairs in coordination with the technical team. Work with vendors and contractors to address maintenance needs or upgrades. 6. Compliance and Safety Ensure adherence to local regulations, health and safety standards, and environmental guidelines. Conduct regular safety drills and inspections to maintain a secure environment for guests and staff. Manage licenses, certifications, and other regulatory requirements for property operations. 7. Marketing and Promotion Collaborate with the marketing team to execute promotional campaigns and improve occupancy rates. Monitor online reviews and social media platforms, responding professionally to guest feedback. Coordinate with local tourism boards or travel agents to attract more visitors This can also be searched for Manager, Male, Hospitality, Experienced, Hotel Management, Customer Service, Team Lead, Management Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Master's (Preferred) Experience: Hospitality: 2 years (Required) Hotel management: 2 years (Required) Leadership: 2 years (Required) Team management: 2 years (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
Willmount Resorts is looking for friendly, attentive, and service-oriented Restaurant Servers to join our hospitality team at Willmount Vagamon . As a server, you will ensure guests receive a warm welcome, timely service, and a memorable dining experience amidst the serene hills of Vagamon. Key Responsibilities: Greet guests courteously and present menus with enthusiasm and professionalism. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and drinks in a timely, neat, and organized manner. Ensure guest satisfaction by checking on them during their meal and addressing any concerns promptly. Maintain cleanliness and hygiene of tables, dining area, and service stations. Process billing and handle cash/card transactions as per standard procedures. Coordinate with the kitchen and bar staff for smooth operations and service flow. Follow all safety and hygiene protocols as per FSSAI and property guidelines. Upsell food and beverages where possible to maximize revenue. Assist in setting up the restaurant for service and clearing post-service. Support in special events, room service delivery, and outdoor dining setups when required. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male, Food Service, Restaurant Server Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Food service: 1 year (Required) Guest relations: 1 year (Required) Guest services: 1 year (Required) Hospitality: 1 year (Required) Hotel management: 1 year (Required) Language: Malayalam (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8714410344
Willmount Resorts is looking for a dynamic and result-driven Project Coordinator to take full charge of both ongoing and upcoming resort projects across Kerala. This role requires strong leadership , negotiation skills , and hands-on project control , working directly with internal teams, vendors, and site staff to ensure timely, cost-effective, and quality execution. Key Responsibilities Project Execution & Monitoring Oversee end-to-end project activities including planning, execution, budgeting, and timely delivery across all Willmount sites. Prepare and maintain detailed project timelines, task lists, and reports. Ensure compliance with design, quality, and safety standards. Staff & Vendor Management Manage and lead site supervisors, contractors, and support staff across all project sites. Handle vendor onboarding, coordination, and performance evaluation. Take strict decisions when required to maintain discipline and momentum. Budgeting & Cost Control Monitor expenses to ensure projects are within budget. Negotiate with vendors and suppliers for best pricing and terms. Recommend cost-saving strategies without compromising on quality. Communication & Reporting This can also be searched for Civil Engineer, Engineering, Project Management, Project Manager, Project Handling, Team Leader Maintain strong coordination between site teams and the head office. Provide daily/weekly updates to the management team with clear action items. Flag and resolve any bottlenecks or delays proactively. Quality Assurance Conduct periodic site inspections and audits. Ensure that all construction, interior, and landscaping works meet Willmount’s brand standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹23,000.00 per month Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Project management: 1 year (Required) Project coordination: 1 year (Required) Civil engineering: 1 year (Required) Team management: 1 year (Preferred) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
We are seeking a creative and passionate Digital Content Creator to join our team at Willmount. The ideal candidate will be responsible for capturing, editing, and producing engaging photo and video content that showcases our resort’s unique experiences, amenities, and events. You will play a key role in enhancing our online presence and attracting guests through compelling storytelling across various digital platforms. Key Responsibilities: Capture high-quality photos and videos of the resort, including rooms, amenities, events, activities, and guest experiences. Edit and produce visually appealing content for use on social media, the resort website, and digital marketing campaigns. Develop creative concepts and content calendars in collaboration with the marketing team. Write engaging captions, blog posts, and short articles to accompany visual content. Manage and grow the resort’s social media channels (Instagram, Facebook, YouTube, etc.). Monitor social media trends and adapt content strategies to maximize engagement and reach. Collaborate with other departments (F&B, Events, Front Office) to highlight special offers and happenings. Analyze content performance and provide regular reports and recommendations for improvement. Stay updated with the latest digital content creation tools and trends. This can also be searched for video creation, videographer, editing, content creation, male, trending video, trend, content, post, social media Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Flexible schedule Internet reimbursement Leave encashment Education: Bachelor's (Preferred) Experience: Video editing: 1 year (Required) Editing: 1 year (Required) Content development: 1 year (Required) Social media management: 1 year (Preferred) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
Willmount Resorts is looking for a dynamic and result-driven Project Coordinator to take full charge of both ongoing and upcoming resort projects across Kerala. This role requires strong leadership , negotiation skills , and hands-on project control , working directly with internal teams, vendors, and site staff to ensure timely, cost-effective, and quality execution. Key Responsibilities Project Execution & Monitoring Oversee end-to-end project activities including planning, execution, budgeting, and timely delivery across all Willmount sites. Prepare and maintain detailed project timelines, task lists, and reports. Ensure compliance with design, quality, and safety standards. Staff & Vendor Management Manage and lead site supervisors, contractors, and support staff across all project sites. Handle vendor onboarding, coordination, and performance evaluation. Take strict decisions when required to maintain discipline and momentum. Budgeting & Cost Control Monitor expenses to ensure projects are within budget. Negotiate with vendors and suppliers for best pricing and terms. Recommend cost-saving strategies without compromising on quality. Communication & Reporting This can also be searched for Civil Engineer, Engineering, Project Management, Project Manager, Project Handling, Team Leader Maintain strong coordination between site teams and the head office. Provide daily/weekly updates to the management team with clear action items. Flag and resolve any bottlenecks or delays proactively. Quality Assurance Conduct periodic site inspections and audits. Ensure that all construction, interior, and landscaping works meet Willmount’s brand standards. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹23,000.00 per month Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Project management: 1 year (Required) Project coordination: 1 year (Required) Civil engineering: 1 year (Required) Team management: 1 year (Preferred) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
We are seeking a creative and passionate Digital Content Creator to join our team at Willmount. The ideal candidate will be responsible for capturing, editing, and producing engaging photo and video content that showcases our resort’s unique experiences, amenities, and events. You will play a key role in enhancing our online presence and attracting guests through compelling storytelling across various digital platforms. Key Responsibilities: Capture high-quality photos and videos of the resort, including rooms, amenities, events, activities, and guest experiences. Edit and produce visually appealing content for use on social media, the resort website, and digital marketing campaigns. Develop creative concepts and content calendars in collaboration with the marketing team. Write engaging captions, blog posts, and short articles to accompany visual content. Manage and grow the resort’s social media channels (Instagram, Facebook, YouTube, etc.). Monitor social media trends and adapt content strategies to maximize engagement and reach. Collaborate with other departments (F&B, Events, Front Office) to highlight special offers and happenings. Analyze content performance and provide regular reports and recommendations for improvement. Stay updated with the latest digital content creation tools and trends. This can also be searched for video creation, videographer, editing, content creation, male, trending video, trend, content, post, social media Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Flexible schedule Internet reimbursement Leave encashment Education: Bachelor's (Preferred) Experience: Video editing: 1 year (Required) Editing: 1 year (Required) Content development: 1 year (Required) Social media management: 1 year (Preferred) Language: Malayalam (Preferred) English (Preferred) Work Location: In person
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Hotel management: 1 year (Required) Hospitality: 1 year (Required) Guest services: 1 year (Required) Guest relations: 1 year (Required) Language: Malayalam (Required) English (Preferred) Work Location: In person
Willmount Resorts is looking for a dynamic and result-driven Project Coordinator to take full charge of both ongoing and upcoming resort projects across Kerala. This role requires strong leadership , negotiation skills , and hands-on project control , working directly with internal teams, vendors, and site staff to ensure timely, cost-effective, and quality execution. Key Responsibilities Project Execution & Monitoring Oversee end-to-end project activities including planning, execution, budgeting, and timely delivery across all Willmount sites. Prepare and maintain detailed project timelines, task lists, and reports. Ensure compliance with design, quality, and safety standards. Staff & Vendor Management Manage and lead site supervisors, contractors, and support staff across all project sites. Handle vendor onboarding, coordination, and performance evaluation. Take strict decisions when required to maintain discipline and momentum. Budgeting & Cost Control Monitor expenses to ensure projects are within budget. Negotiate with vendors and suppliers for best pricing and terms. Recommend cost-saving strategies without compromising on quality. Communication & Reporting This can also be searched for Civil Engineer, Engineering, Project Management, Project Manager, Project Handling, Team Leader Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Civil engineering: 2 years (Required) Project management: 1 year (Required) Team management: 1 year (Required) Project coordination: 1 year (Required) Supervising: 1 year (Required) Language: Malayalam (Required) English (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
The Property Manager will oversee the day-to-day operations of the property. This role ensures the property delivers exceptional guest experiences, maintains operational efficiency, and achieves financial targets. The Property Manager will act as a liaison between the guests, staff, and management, driving quality standards across all aspects of the property. Key Responsibilities1. Operations Management Supervise all operational departments, including housekeeping, front office, maintenance, and food and beverage. Ensure smooth functioning of day-to-day property operations and resolve any challenges promptly. Monitor and maintain the quality of services and amenities offered to guests. 2. Guest Relations Ensure exceptional guest experiences by addressing complaints, feedback, and special requests professionally. Oversee guest check-ins and check-outs, ensuring personalized service for every visitor. Analyze guest satisfaction metrics and implement improvements to enhance the overall guest experience. 3. Staff Management Recruit, train, and manage property staff, fostering a culture of excellence and teamwork. Schedule and monitor staff performance, conducting regular reviews and providing constructive feedback. Address staff concerns and ensure compliance with company policies and labor laws. 4. Financial Management Prepare and monitor the property’s budget, ensuring cost control and revenue targets are met. Oversee billing, invoicing, and vendor payments, in coordination with the accounting team. Identify opportunities for revenue generation, such as promotions, events, or upselling services. 5. Maintenance and Upkeep Ensure the property’s infrastructure, facilities, and equipment are well-maintained and operational. Schedule and oversee preventive maintenance and repairs in coordination with the technical team. Work with vendors and contractors to address maintenance needs or upgrades. 6. Compliance and Safety Ensure adherence to local regulations, health and safety standards, and environmental guidelines. Conduct regular safety drills and inspections to maintain a secure environment for guests and staff. Manage licenses, certifications, and other regulatory requirements for property operations. 7. Marketing and Promotion Collaborate with the marketing team to execute promotional campaigns and improve occupancy rates. Monitor online reviews and social media platforms, responding professionally to guest feedback. Coordinate with local tourism boards or travel agents to attract more visitors This can also be searched for Manager, Male, Hospitality, Experienced, Hotel Management, Customer Service, Team Lead, Management Job Type: Full-time Pay: ₹23,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Property management: 1 year (Required) Hospitality: 4 years (Required) Hotel management: 4 years (Required) Guest services: 3 years (Required) Guest relations: 2 years (Required) Team management: 2 years (Required) Leadership: 2 years (Required) Language: Malayalam (Required) English (Preferred) Work Location: In person
A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Candidates: Only Male Candidates are preferred. Welcome and Check-in: Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience. Guest Services: Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions. Issue Resolution: Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly. Concierge Services: Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment. Communication: Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests. Guest Feedback: Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction. VIP Guest Handling: Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests. Upselling and Promotion: Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience. Emergency Response: Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety. Documentation: Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions. Training and Development: Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities. Cultural Sensitivity: Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests. This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Leave encashment Ability to commute/relocate: Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Hotel management: 1 year (Required) Hospitality: 1 year (Required) Guest services: 1 year (Required) Guest relations: 1 year (Required) Language: Malayalam (Required) English (Preferred) Work Location: In person
As a Project Coordinator at Willmount Resorts, you will be responsible for overseeing ongoing and upcoming resort projects in Kerala. Your role will involve demonstrating strong leadership, negotiation skills, and hands-on project control to ensure successful and timely project execution. Key Responsibilities: - Oversee end-to-end project activities including planning, execution, budgeting, and timely delivery across all Willmount sites. - Prepare and maintain detailed project timelines, task lists, and reports. - Ensure compliance with design, quality, and safety standards. - Manage and lead site supervisors, contractors, and support staff. - Handle vendor onboarding, coordination, and performance evaluation. - Monitor expenses to ensure projects are within budget. - Negotiate with vendors and suppliers for best pricing and terms. - Recommend cost-saving strategies without compromising on quality. Qualifications Required: - Bachelor's degree preferred. - 2 years of experience in civil engineering. - 1 year of experience in project management, team management, project coordination, and supervising. - Proficiency in Malayalam (Required) and English (Preferred). - Willingness to travel up to 25% (Preferred). About Willmount Resorts: Willmount Resorts is a dynamic organization that values teamwork, innovation, and quality in all projects. As part of our team, you will have the opportunity to work on exciting resort projects and contribute to their success. Job Types: Full-time, Fresher Benefits: - Cell phone reimbursement - Flexible schedule - Internet reimbursement - Leave encashment Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person,