1.0 - 5.0 years

0 - 0 Lacs

ahmedabad, gujarat

On-site

Cin7 is a fast-growing global software company dedicated to providing solutions for modern product sellers. The company assists sellers in effectively managing their inventory at scale and enables them to sell products across multiple sales channels worldwide. As Cin7 expands rapidly with the goal of becoming the leading Inventory Management Software brand globally, we are seeking a motivated and driven individual to join our team. In the role of Customer Support Specialist at Cin7, you will play a crucial part in delivering unparalleled support to our high-profile customers. Your primary responsibility will be to empower customers to streamline their businesses for enhanced efficiency and success. By interacting with customers through our leading-class customer portal powered by Salesforce, you will efficiently identify and address technical issues, collaborate with the team to diagnose hardware and software faults, and conduct detailed investigations into customer challenges with the Cin7 platform. Your role will also involve communicating customer feedback to our global product managers to optimize product performance and enhance the overall client experience. Building customer loyalty and trust through the demonstration of superior technical knowledge and efficient issue resolution will be key aspects of your responsibilities. You will log customer queries, monitor their progress, and provide timely updates to customers on ticket statuses. Additionally, you will offer valuable advice and guidance to ensure clients derive maximum benefits from Cin7 products. To excel in this position, you should ideally possess at least 1 year of experience in a customer support role, preferably in a software company. Experience in retail, warehouse, supply chain, wholesale, or inventory software is preferred. Superior interpersonal and customer support skills, along with professional verbal and written communication abilities, are essential. You should also demonstrate strong analytical and critical thinking skills and have experience supporting customers through various contact channels such as chat, email, and phone. The ability and willingness to work on rotating roster-based shifts, including weekends, is required for this role. A relevant technical qualification and/or relevant work experience will be advantageous. Working at Cin7 offers numerous benefits, including the opportunity to be part of a fast-growing business undergoing significant expansion, work on globally-used products, and develop new skills while advancing your career. The company provides a hybrid work environment, Work From Anywhere flexibility, a paid day off on your birthday, and a Global Cin7 Day dedicated to focusing on personal well-being. Additionally, there are recruitment referral bonuses available, and Cin7 is recognized as a Great Place to Work. If you are passionate about working with a fast-growing tech company and contributing to one of the most exciting software verticals today, Cin7 is the place for you. Join us in our mission to make great products accessible to everyone, streamline operations for product sellers, and help businesses thrive in a competitive digital world.,

Posted 2 days ago

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