3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

Role Overview: You will be an experienced Contact Center Engineer responsible for supporting the migration from Genesys to Five9. Your role will involve utilizing deep expertise in WFM automation, call flow scripting, and systems integration to ensure a smooth transition and operational continuity. Your hands-on experience in automating workflows and integrating contact center systems with enterprise platforms will be crucial for the success of this migration. Key Responsibilities: - Design and implement WFM (Workforce Management) automation scripts in Five9. - Build and maintain call routing and flow automation scripts to support customer experience strategies. - Develop automated triggers ...

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WFM Automation Reporting Analyst BPO Gurgaon Creative Indians

3.0 - 8.0 years

8 - 9 Lacs

gurugram

Work from Office

Need Min 3-5 Yrs exp in report automation using (VBA), SQL, MS Access BPO Contact Center. Periodic review of the database structures. Excellent comms required Call 8447780697 send CV monu@creativeindians.com

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WFM VBA Automation Reporting Analyst BPO Gurgaon Creative Indians

3.0 - 8.0 years

8 - 9 Lacs

gurugram

Work from Office

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