WD Service Designer

• We re seeking a Service Designer to transform how we deliver value to customers
• In this role you ll focus on orchestrating seamless end to end service experiences across our digital products
• You ll bring together user research journey mapping and systems thinking to ensure that our services work well at every touchpoint online and beyond

Key Responsibilities:

• Key Responsibilities
• Service Design Strategy
• Lead the design of service blueprints and digital customer journeys aligning them with business outcomes
• Use research to identify pain points and opportunities in the customer experience
• Translate complex functional nonfunctional requirements into actionable service design strategies
• Collaboration Design Operations
• Partner with product UX and engineering teams to integrate service design into product development
• Facilitate workshops and design sprints to co create with stakeholders
• Maintain and update service design documentation using tools like SharePoint and Mural
• Experience Management
• Manage the service layer of digital products including onboarding support and in product guidance
• Advocate for user centered service solutions across the customer journey
• Measure and iterate on service design improvements based on customer feedback and business KPIs
• Delivery Impact
• Oversee the service design process for medium to large projects ensuring alignment with delivery timelines and business objectives
• Use prototypes to communicate service design concepts clearly
• Track and measure the impact of service improvements through performance indicators

Technical Requirements:

• Required Qualifications
• 3 years of experience in service design or digital experience strategy
• Strong grasp of journey mapping blueprinting and service modelling
• Experience using tools like Mural Figma Adobe Creative Suite and SharePoint
• Solid understanding of digital platforms design systems and UX principles
• Experience in Agile environments with familiarity in Lean UX methodologies
• Preferred Skills
• Bachelor s Master s in Design Human Computer Interaction or equivalent experience
• Experience in e commerce SaaS or platform based digital services
• Ability to apply sociocultural trends to innovate service designs
• Strong problem solving skills with the ability to adapt to changing business needs

Preferred Skills: