Warranty Coordinator

• Verify customer complaints and ensure they are eligible for warranty coverage as per manufacturer policies.
• Prepare and submit warranty claims accurately within the stipulated time frame.
• Ensure all supporting documents (job cards, photos, parts invoices, etc.) are attached before claim submission.
• Track claim status regularly and follow up with the manufacturer for approvals or rejections.
• Maintain detailed records of all warranty claims and approvals.
• File warranty claim copies and maintain digital records for audit purposes.
• Update warranty logs, MIS reports, and monthly claim summaries.
• Liaise with service advisors and technicians to verify defective parts and ensure correct diagnosis.
• Coordinate with the manufacturer’s warranty department for claim clarifications or technical issues.
• Communicate warranty claim status to customers when required.
• Ensure proper tagging and storage of warranty-return parts until collected by the manufacturer.
• Maintain segregation between warranty parts and normal scrap.
• Track pending part returns and ensure compliance with OEM return policies.
• Stay updated with the latest warranty policies, bulletins, and updates from the manufacturer.
• Assist in training service staff about proper warranty claim documentation and procedures.
• Prepare monthly reports on claim submission, approval, rejection, and recovery rates.
• Analyze claim rejections and implement corrective actions to reduce errors.
• Provide feedback to the service manager regarding recurring failures or product issues.
• Explain warranty terms and conditions to customers when required.
• Handle warranty-related customer complaints and ensure resolution as per policy

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person