What is the role about? The role is for an Operations Executive focused on managing and responding to client requests received via Freshdesk, a customer support software that handles tickets. The primary responsibility is to ensure that client requests are handled accurately and promptly, particularly regarding the accuracy and quality of location data used on various platforms, including an SI platform and by publishers. Key Responsibilities: • Ensuring that location data is accurate across all publisher platforms. • Maintaining the Turnaround Time (TAT) for responding to client requests, providing proper resolutions within the defined timelines. • Raising any issues or concerns with internal teams, sales, or customer service (CS) teams in a timely manner. • Regularly following up with clients and third parties to resolve any issues. Who we are looking for: - • Graduate from a reputable institution. • Minimum of 1 year of experience in any kind of Customer Support operations preferably including data-entry. Also open to meritorious candidates with no experience. • Experience in a SaaS (Software as a Service) business is preferred. • Proficiency in MS Excel is essential. • Strong verbal and written communication skills, along with analytical abilities, are crucial. • Flexibility to work long hours and be available on weekends if necessary. Heres how SingleInterface functions as a workplace: An open culture where you can collaborate with employees from any team, anytime. We are very selective of our people, both on performance and cultural fit: You will enjoy working with the very best talent that is working together in a team. Access to state of the art hardware if your job role seeks the need for it. A platform for you to grow yourself with maximum speed with zero political obstacles and make real impact. We believe in providing equal employment opportunities for all applicants. We appreciate diversity and believe that varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you.

Singleinterface is looking for a Data Engineer who can own and manage data flow automation across multiple systems, ensuring smooth, reliable, and scalable pipelines. This role involves integrating APIs, automating reporting workflows, and consolidating data into our data warehouse using tools like AWS and Google Sheets . Youll work closely with business and analytics teams to enable efficient reporting and data accessibility across the organization. Key Responsibilities Build and maintain automated data pipelines from various internal and external sources to our data warehouse.Design and implement API integrations for ingesting and updating data from third-party systems.Develop daily and monthly automation triggers to ensure timely data availability for reporting and analysis.Automate data movement and transformation using AWS services (e.g., Lambda, S3, Glue) and Google Sheets / App Scripts where applicable.Manage and optimize collation of data into the central data warehouse .Support ad hoc data requests and reporting needs from business stakeholders.Collaborate with analysts, BI developers, and business leads to improve data workflows and accessibility. Required Skills 3–5 years of experience in data engineering, automation, or ETL development.Strong experience with AWS (Lambda, S3, Glue, CloudWatch) or equivalent cloud automation tools. Experience with data warehousing concepts , ETL/ELT processes, and schema design. Proficiency in SQL and data modeling for warehousing.Scripting knowledge in Python or equivalent for automation.Experience working with REST APIs , including integration, pagination, and authentication.Familiarity with Google Sheets , App Script , or similar tools for light-weight automation.Excellent debugging, testing, and documentation habits.