WAN Vendor & Lifecycle Specialist

WAN Vendor & Lifecycle Specialist

Responsibilities

• Serve as the primary liaison for all global network service providers, telecom carriers, and hardware vendors
• Monitor, review, and report on vendor performance against contractual SLAs and KPIs
• Partner with Procurement and Legal teams to negotiate competitive pricing, contract renewals, and master service agreements
• Act as the internal escalation point for chronic carrier network outages or unresolved provider service tickets
• Maintain a comprehensive inventory of all active network circuits and SD-WAN hardware assets
• Coordinate the end-to-end delivery of new circuit installations, migrations, disconnects, and upgrades across global sites
• Track hardware End-of-Life and End-of-Support milestones to proactively plan refresh cycles
• Collaborate with the Network Engineering team to schedule implementation windows and minimize business disruption during upgrades
• Audit monthly telecom and carrier invoices to identify billing discrepancies, erroneous charges, and unused lines
• Open, track, and resolve billing disputes with vendors to secure refunds and credits
• Analyze usage patterns and market rates to recommend cost-saving opportunities, such as decommissioning legacy lines or migrating to SD-WAN
• Design, structure, and maintain the Network space within Confluence, ensuring all articles, SOPs, and troubleshooting guides are accurate and searchable

Requirements

• 10–15 years of total experience, including a minimum of 5+ years in carrier/vendor management
• Experience managing multinational WAN estates
• Expertise in global WAN carrier management
• Skills in supplier governance and QBR management
• Proficiency in service lifecycle management
• Familiarity with CMDB, ITSM, Jira, and Confluence
• Understanding of commercial and contractual agreements