Walk-in || Technical Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Futurecalls Technology

0 - 2 years

1 - 2 Lacs

Chennai

Posted:1 week ago

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Job Description

Role & responsibilities

Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot desktop, laptop, printer, and operating system problems.
Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
Assist with basic LAN/WAN, Wi-Fi, VPN, and connectivity troubleshooting.
Create, track, and resolve service desk tickets within the agreed SLA.
Install and configure software, operating systems, and IT peripherals.
Support user account creation, password resets, and access-related requests.
Escalate unresolved issues to L2 support or the relevant technical team.
Maintain IT asset records and update troubleshooting documentation.
Provide timely updates to users and ensure customer satisfaction.

Preferred candidate profile

Skills Required

Desktop support Hardware Operating systems Hardware installation Network printer installation OS installation Microsoft Windows Laptop

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Job Type

Full Time

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Walk-in || Technical Support Engineer