Walk-in || TCS_Walk IN_Service Desk Agent - Tool 1_Bangalore pri

Job Title:

Interview Mode : In person 24 Oct 2026

Job Description

Service Desk Agent

Key Responsibilities:

• Provide L1 support through voice, chat, email, and ticketing channels.
• Log, track, and resolve incidents and service requests using ServiceNow.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and Active Directory issues.
• Monitor endpoint health using Nexthink and proactively identify user device issues.
• Deliver remote support and ensure timely ticket resolution within SLA.
• Escalate unresolved issues with proper troubleshooting details.
• Maintain high customer satisfaction and ownership throughout the ticket lifecycle.

Mandatory Skills:

• Service Desk Support
• Nexthink
• ServiceNow
• Microsoft 365
• Active Directory / Entra ID
• Windows 10/11
• VPN Support
• Incident & Ticket Management
• Remote Troubleshooting
• Voice Support

Preferred:

• Strong communication skills.
• Experience supporting global users.
• Willingness to work in rotational shifts.