Walk-in || Senior Customer Support Associate

About us:

RRD GO CREATIVE currently seeking Senior Customer Support Associate for Creative Communications team to join in Chennai.

Core Responsibilities:

• Coordinating with the production team regarding timelines and project scope, while proactively communicating any delays to the client and hosting required clarification calls.
• Translating client requirements clearly to the production team and overseeing the workflow to ensure accurate, timely output.
• Supporting daily Front Desk operations and collaborating internally across teams to process incoming project requests.
• Building strong rapport with dedicated accounts, driving concise and professional email communication, and partnering with internal experts to resolve complex client issues.
• Collaborating actively with team leads and managers to address front desk staffing requirements and manage workload fluctuations effectively.

Requirements for this role include:

• 2+ years of experience in a Customer Support.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in MS Office (Excel, Word, Outlook) or equivalent tools.
• Ability to work in rotational shifts including night shifts.