Job Summary
Relationship Managers (RM)
The candidate will be responsible for customer acquisition, gold loan disbursements, accurate gold jewellery valuation, customer relationship management, and achieving assigned business targets.
Key Responsibilities
- Drive gold loan sales through customer acquisition, referrals, field activities, and lead conversion.
- Perform gold jewellery valuation and appraisal, including purity testing, weight assessment, and valuation as per company guidelines.
- Achieve monthly gold loan disbursement, revenue, and customer acquisition targets.
- Generate new business opportunities through local market activities, customer references, and relationship building.
- Handle customer inquiries and explain gold loan products, interest rates, eligibility, and repayment procedures.
- Ensure proper documentation, KYC verification, and adherence to gold loan processing requirements.
- Maintain accurate customer records and coordinate with internal teams for smooth loan disbursement.
- Build and maintain long-term customer relationships to generate repeat business and referrals.
- Ensure compliance with operational procedures, gold appraisal standards, and company policies.
- Report daily sales activities, lead conversions, and business performance to the reporting manager.
Required Candidate Profile
Minimum 1 year of hands-on Gold Valuation & Appraisal experience is mandatory.
- Experience in Gold Loan Sales, Gold Loan Operations, or Secured Lending.
- Practical knowledge of gold purity testing, jewellery appraisal, and valuation techniques.
- Strong communication, customer handling, negotiation, and sales skills.
- Ability to achieve monthly sales and disbursement targets.
- Willingness to travel locally and undertake field sales/customer visits.
Two-wheeler and valid driving licence required.
- Candidates from Gold Loan NBFCs, Banks, and Financial Institutions are preferred.
Preferred Industry Background
Muthoot Finance | Manappuram Finance | IIFL Finance | Muthoot Fincorp | Fedfina | Other Gold Loan NBFCs & Banks
Mandatory Requirement
Candidates must have practical experience in Gold Valuation and Gold Appraisal. Applicants with only general banking sales or unsecured loan sales experience, without gold appraisal exposure, will not be considered.
Interested candidates can apply with their updated CV, current CTC, expected CTC, and notice period.
