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Walk-in || P&C Insurance Back Office|| SME-QA/QC|| Pune || 5yrs-8 yrs

5 - 9 years

Pune

Posted:4 days ago

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Job Description

Job Summary:

Cognizant is hiring experienced professionals for SME, within US Property & Casualty (P&C) Insurance Operations. We are looking for candidates with strong expertise in Commercial Lines, Personal Lines, Insurance Broking Operations, Policy Servicing, QA/QC, and team management.

Key Responsibilities:

  • Serve as a domain expert across multiple P&C Insurance processes including Quote Review, Policy Servicing, Endorsements, Renewals, Client Setup, Premium Financing, and Program Brokering.

  • Review complex submissions, quotes, binders, endorsements, billing issues, and customer escalations.

  • Conduct quality audits, identify defects, and drive continuous process improvement initiatives.

  • Create and maintain SOPs, process maps, job aids, workflows, and quality frameworks.

  • Collaborate with Account Managers, Underwriters, Carriers, and internal stakeholders to resolve complex cases.

  • Provide floor support, coaching, knowledge sharing, and mentoring to team members.

  • Drive operational excellence, productivity, quality, and compliance metrics.

  • Support transition, migration, and process stabilization projects.

Required Skills & Experience

  • Minimum 6+ years of experience in P&C Insurance / Insurance Broking Operations.

  • Strong expertise in Commercial Lines, Personal Lines, QA/QC, Policy Servicing, Endorsements, Renewals, and Insurance Documentation.

  • Good understanding of ACORD Forms, Evidence of Coverage, Policy Lifecycle, and US Insurance Regulations.

  • Experience in handling complex insurance transactions and client-servicing activities.

  • Exposure to process transitions, migrations, or standardization projects is preferred.

  • Excellent communication, stakeholder management, problem-solving, and analytical skills.


Skills Required

Back office Insurance Back office operations C Insurance Office Property Us Insurance

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Job Type

Full Time

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