Walk in interview For the position of Service Desk Engineer

Services Desk Engineer

Qualification

Interview Date::

Opening:

Time:

Monthly CTC

Experience:

Job Location:

Interview Venue:

Team Computers Pvt Ltd

Landmark:

JD as follows

• Receiving and logging incidents.
• Categorizing and prioritizing incidents.
• Facilitating communication between different teams.
• Monitoring the progress of incident resolution.
• Verifying the resolution of incidents with end-users.
• Ensuring incidents are closed properly.
• Creating and maintaining knowledge articles based on incident resolution.
• Conducting regular reviews of incident management processes.
• Assisting in the development of incident response plans.
• Ensuring compliance with Service Level Agreements (SLAs).
• Deep knowledge of ITIL service management frameworks (ITIL v3 or v4 certification preferred
• Experience in IT Operations, Service Desk, or Systems Engineering
• P1, P2,P3,P4 Request.
• Incident VS service request

If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com

Experience

Current CTC

Expected CTC

Notice Period