Walk-in || International Chat Process Executive

Role & responsibilities

• Chat Support Executive / Associate:

  The front-line agent responsible for answering live text queries, troubleshooting problems, and guiding users.

• Chat Moderator:

  Focuses on monitoring real-time chat rooms, communities, or social channels to enforce guidelines and remove inappropriate content.

• Escalations:

  Transfer complex or unresolved technical/billing issues to senior tiers or specialized departments.

• Multitasking & Queue Management:

  Handle

  multiple concurrent chat sessions

  simultaneously without dropping response quality or missing service level agreements (SLAs).

• Typing Speed & Accuracy:

  Typically expected to type fast (often 40-45 words per minute) with minimal spelling or syntax errors.

Preferred candidate profile

• Excellent Communication in English.
• Minimum 1 Year of Experience is required into International Voice Process.
• comfortable working with night Shifts.
• Work from office
• Only immediate joiners
• Graduation is not required

PERKS AND BENEFITS:

• 5days working 2 week off / Rotational Night Shift
• 2way transport
• Performance based incentives/OTs
• Full time

Work location: Hitech city

CTC offered - 2.0lpa to 4.3 LPA (Decent hike)

Contact Person- HR Sai Vinay (6303395974)

Please ensure mark your CV with "HR Sai Vinay"