Walk-in || Front Office Executive

Role & responsibilities

• Welcome patients, visitors, and attendants and guide them appropriately.
• Handle OP registration, patient appointments, and registration documentation.
• Manage incoming and outgoing telephone calls and patient enquiries.
• Coordinate with doctors, nursing staff, billing, pharmacy, and other departments.
• Maintain accurate patient records and ensure confidentiality of patient information.
• Guide patients regarding consultation timings, departments, and hospital services.
• Coordinate with the billing department for payment-related enquiries and receipts, as assigned.
• Manage patient flow and support smooth front-office operations.
• Maintain reception registers, appointment records, and other required documents.
• Follow patient identification procedures and confidentiality requirements.
• Adhere to NABH standards, hospital policies, patient rights, and service quality requirements.
• Handle patient complaints politely and escalate unresolved issues to the concerned in-charge.
• Ensure the reception area is clean, organized, and professionally maintained.
• Support emergency patient coordination and promptly inform the concerned clinical team.
• Perform rotational shifts, including night shifts, as per hospital requirements.

Preferred candidate profile

• Any Degree / Diploma preferred.
• Good communication skills in Tamil and English.
• Basic computer knowledge is mandatory.
• 0 - 7 years of experience in hospital reception or front-office operations preferred.
• Freshers with good communication and computer skills may also apply.
• Experience in a multispecialty hospital is an added advantage.
• Excellent communication and interpersonal skills.
• Patient-friendly attitude and professional grooming.
• Knowledge of patient registration and hospital front-office procedures.
• Computer proficiency and ability to use hospital management software.
• Good coordination, time management, and problem-solving skills.
• Ability to handle multiple tasks in a busy hospital environment.
• Willingness to work rotational shifts and mandatory night duty as per the duty roster.

Perks and benefits

• Competitive salary based on qualification and experience.
• PF and ESI benefits as applicable.
• Employee medical benefits and treatment concessions.
• Weekly off and leave benefits as per hospital policy.
• Training on hospital procedures and NABH standards.
• Opportunities for professional development and career growth.