Walk-in For Customer support -International Voice & Chat Process

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Role overview-

What are we looking for?

• Associate-level experience in customer service, inbound sales, or business support roles (B2B experience preferred).
• Experience handling inbound calls in a contact centre or similar environment is advantageous.
• Familiarity with CRM systems and call handling platforms is beneficial.
• Excellent verbal communication skills with a professional and confident phone manner.
• Strong customer service orientation with the ability to build rapport with business customers.
• Commercial awareness and ability to identify sales and retention opportunities.
• Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
• High attention to detail and accuracy when updating customer records.
• Resilience and ability to perform in a target-driven, fast-paced environment.

Roles and Responsibilities:

• Manage inbound voice calls /Chat from business customers, addressing a wide range of enquiries.
• Provide support across key areas, including:
• Billing and payment enquiries
• Product and service support
• Handset and device assistance
• Retail-related queries
• Diagnose and resolve customer issues efficiently, ensuring minimal disruption to business operations.
• Identify and act on upselling and cross-selling opportunities to drive additional revenue.
• Promote relevant products, services, and solutions aligned with customer business needs.
• Maintain accurate and detailed records of all customer interactions within CRM systems.

Benefits

We look forward to welcome you to the Accenture family!