Walk-in || Customer Support Representative

HOT JOB OPENING: Customer Service Representative

Company:

Position Overview

excellent English communication skills, strong articulation, fluency, and confidence

The ideal candidate should be able to communicate professionally, understand customer concerns, resolve queries, and deliver a positive customer experience.

Important Communication Requirement

• Excellent spoken English and communication skills are mandatory.

• Candidates must demonstrate strong fluency, clarity, pronunciation, and articulation.
• Candidates with weak communication skills are strongly advised

  not to apply

  , as communication will be assessed strictly during the selection process.
• Candidates from non-voice, chat, or email support processes with excellent spoken English who are comfortable transitioning to a voice-based role are encouraged to apply.

Key Responsibilities

• Handle customer queries, complaints, and service requests professionally.
• Communicate clearly and confidently with customers in English.
• Provide accurate information and appropriate resolutions.
• Maintain accurate customer records and update the relevant systems.
• Follow established processes, quality standards, and compliance guidelines.
• Collaborate with internal teams to resolve customer concerns.
• Maintain a customer-first approach while ensuring service quality.

Eligibility Criteria

• Education:

  Undergraduates can apply.

• Experience:

  Experienced candidates only.

• Communication:

  Excellent verbal English communication is mandatory.
• Strong problem-solving and customer-handling abilities.
• Good attention to detail and multitasking skills.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Candidates must be comfortable working night shifts.

Interview Process – 3 Rounds

1. Versant Test:

   English proficiency, fluency, pronunciation, and articulation assessment.

2. Trainer Round:

   Communication and role-related assessment.

3. Manager Round:

   Final interview and hiring decision.

Candidates must successfully clear each round to proceed to the next stage.

Shift Timings

Candidates must be comfortable working either of the following shifts:

• Shift 1:

  5:30 PM – 2:30 AM IST

• Shift 2:

  9:30 PM – 5:30 AM IST

Weekly Offs:

Transportation:

Walk-In Interviews

Dates:

Please carry an updated resume and a valid photo ID.

Important:

We look forward to meeting candidates who can deliver excellent customer experiences through confident, clear, and professional communication.

Contact Tejaswini (HR) - 8328608136