Walk-in || Customer Support Associate

Job Title: Associate Customer Support Voice Location:

• Mandatory:

  English & Hindi (90% volume)

• Preferred:

  Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)

• SVAR 48 and Above

Qualifications & Applicant Specifications:

• Undergraduate/Graduate in any discipline

• Excellent Communication Skills:

• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency

• Verbal:

  English & Hindi (primary)

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:

• Total:

  10:00 hrs

• Production:

  9:00 hrs
• Maintain punctuality and follow break schedules

• Shift Timings:

• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.
• Mode of work: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.