Walk-in || Apprentice - HR Operations

Role & responsibilities

Role Purpose

The HR Operations & HR Tech Apprentice supports the delivery of high-quality employee services through the organization's Shared Services HR model. The role acts as the first point of contact for employee queries, assists in HR operations, leverages HR technology platforms, supports process automation initiatives, and contributes to service excellence through efficient case management and data-driven insights.

Key Responsibilities HR Operations

Manage employee queries through the Ask HR service desk, ticketing platform, email, and HRMS.

Perform query intake, triage, categorization, and routing to appropriate SMEs.

Support employee lifecycle processes including onboarding, transfers, confirmations, exits, and documentation.

Maintain employee records, HRMS updates, and data accuracy.

Coordinate payroll, benefits, leave, attendance, and employee services administration.

Track service requests and ensure adherence to defined SLA/TAT commitments.

Escalate complex or policy-related matters to relevant HR SMEs or HRBPs.

HR Technology & Automation

Support HRMS administration and employee self-service platforms.

Assist in HR process digitization, workflow automation, and ticketing system management.

Monitor system transactions, tickets, dashboards, and service metrics.

Support chatbot, AI, and HR technology enhancement initiatives.

Generate HR reports, dashboards, and workforce analytics.

Conduct testing and user acceptance support for HR system enhancements.

Employee Experience & Service Excellence

Provide timely and professional responses to employee inquiries.

Facilitate communication regarding HR policies, processes, and programs.

Ensure high levels of employee satisfaction through quality service delivery.

Support employee engagement and awareness initiatives.

Maintain confidentiality while handling sensitive employee information. Governance & Compliance

Ensure compliance with organizational policies, labour regulations, and data privacy standards.

Maintain audit-ready documentation and process records.

Support periodic audits and governance reviews.

Follow escalation protocols for sensitive employee matters.

Learning Exposure

The apprentice will gain structured exposure to:

HR Operations

Payroll Administration

Benefits Management

HRIS / HRMS

Shared Services Delivery

HR Analytics & Reporting

Employee Experience

Process Excellence & Automation

AI and Digital HR Solutions

HR Compliance & Governance

Eligibility

BBA, BCA, MBA (HR), MSW, MHRM, Labour Welfare, or related discipline.

Strong communication and stakeholder management skills.

Good analytical and problem-solving abilities.

Proficiency in MS Excel, PowerPoint, and HR systems preferred.

Interest in HR technology, analytics, and digital transformation.

Success Measures (KPIs)

First Contact Resolution Rate

Ticket Closure within SLA

Employee Satisfaction Score

Data Accuracy and Compliance

HRMS Transaction Accuracy

Automation / Improvement Suggestions Implemented

Dashboard & Reporting Timeliness

Process Documentation Quality

Preferred candidate profile

Education: BBA / MBA in Human Resources