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Voice Support Engineer - VoIP Avaya Genesys

1 - 4 years

Navi mumbai

Posted:4 days ago

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Job Description

Voice / VoIP Support Engineer Avaya / Genesys / Asterisk

Location:

We are looking for Voice / VoIP Support professionals with hands-on experience supporting enterprise telephony or contact-center environments.

What we're looking for

  • Hands-on experience in

    VoIP / IP Telephony / Enterprise Voice Support

  • Good understanding of

    SIP

    and Voice/telephony troubleshooting
  • Experience with at least one of the following:

    • Avaya Communication Manager / Avaya Aura

    • Genesys / Genesys Cloud CX / Genesys Engage

    • Asterisk / Asterisk PBX

    • Aspect Contact Center

    • Other enterprise IP-PBX / Contact Center Voice platforms
  • Experience with

    call routing, call flows, dial plans, IVR or SIP trunks

  • Understanding of technologies such as

    PRI, RTP, H.323, ISDN, SBC or Voice Gateways

  • Ability to troubleshoot Voice issues such as

    call drops, one-way/no audio, poor call quality, latency, jitter or packet loss

  • Experience handling

    incidents, service requests and troubleshooting within SLA

  • Good communication and problem-solving skills
  • Comfortable working in a support environment and rotational shifts

Good to have

  • Avaya VDN / Vectors / CMS / Session Manager
  • Genesys Architect / ACD / Queues
  • Poly IP phones / conferencing
  • Asterisk administration
  • SBC / SIP trunk configuration
  • Wireshark / SIP trace analysis
  • ServiceNow or similar ticketing tools

Important

technical Voice / VoIP infrastructure support role

BPO Voice Process / Customer Service / Call Handling

Skills Required

Aspect Dialer RTP Telephony Voice support Gateways Voice Acd SIP

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Work Mode

Work from Office

Job Type

Full Time

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