Voice Process Executive(Malayalam)

Job Description – Malayalam Voice Process

# Job Summary

We are looking for energetic, customer-focused, and good Malayalam-speaking candidates for our Malayalam Voice Process. Both Freshers and Experienced candidates are welcome to apply.

The candidate will be responsible for handling inbound and outbound calls, understanding customer requirements, providing accurate information, and maintaining a positive customer experience.

# Key Responsibilities

• Make outbound calls to customers and handle incoming calls when required.
• Communicate professionally with customers in Malayalam.
• Understand customer requirements and provide appropriate information or assistance.
• Follow up with customers and maintain regular communication.
• Handle customer queries, objections, and basic complaints professionally.
• Achieve daily and monthly calling and performance targets.
• Maintain accurate customer and call records.
• Coordinate with the internal team for customer requirements and follow-ups.
• Follow company calling scripts, processes, and quality standards.
• Ensure a positive customer experience throughout every interaction.

# EligibilityFor Freshers

• Freshers are welcome to apply.
• Good verbal communication skills in Malayalam.
• Basic English communication will be an added advantage.
• Good listening and interpersonal skills.
• Willingness to make a high volume of calls.
• Basic computer knowledge.
• Target-oriented and self-motivated.
• Positive attitude and willingness to learn.

For Experienced Candidates

• Minimum 6 months of experience in telecalling, domestic voice process, customer service, sales, lead generation, or a similar role.
• Experience in handling customer calls and follow-ups will be preferred.
• Good convincing and negotiation skills.
• Ability to handle customer objections and queries.
• Basic knowledge of CRM/software.
• Ability to achieve calling and performance targets.

# Preferred Skills

• Fluent Malayalam communication.
• Basic English communication skills.
• Customer handling.
• Lead generation and follow-up.
• Good listening skills.
• Convincing and negotiation skills.
• Basic computer/CRM knowledge.
• Target-oriented approach.
• Professional and patient customer handling.

# Benefits

• Competitive salary.
• Performance-based incentives.
• Training and process support.
• Career growth opportunities.
• Professional work environment.

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person