Virtual Drive For International voice process

Role & responsibilities

• Handling Calls:

  Answer inbound customer questions and to solve problems or follow up on requests.

• Resolving Issues:

  Listen to customer complaints, find quick solutions, and close tickets.

• Providing Information:

  Explain product features, service plans, pricing, and company policies clearly.

• Meeting Targets:

  Keep call handle times short, maintain high customer satisfaction scores, and follow strict quality rules.

• Target Achievement:

  Meet daily and monthly performance goals, such as average handle time (AHT) and customer satisfaction (CSAT) scores.

• Technical Support:

  A customer calls because a software program crashed or a hardware device stopped working properly.

Preferred candidate profile

ELIGIBILITY:

• Excellent Communication in English.

• Minimum 1 Year of Experience is required into International Voice Process.

• comfortable working with night Shifts.

• Work from office

• Only immediate joiners

• Graduation is not required

PERKS AND BENEFITS:

• 5days working 2 week off / Rotational Night Shift

• 2way transport

• Performance based incentives/OTs

• Full time

Work location: Hitech city

NO AR CALLERS/HEALTHCARE

EXPERIENCE/ NO FRESHERS/ NO DOMESTIC

CTC offered - 2.5lpa to 4.5 LPA (Decent hike)

Contact Person- HR KOMALI (7416248700)

Please ensure mark your CV with "KOMALI"

Preferred candidate profile