Vinod Oil Trading And Services

Manage inbound and outbound calls, emails, and chats with knowledge and efficiency. Identify and address customer needs, with a goal of total satisfaction. Provide expert answers to questions about products, pricing, and availability while presenting to customers. Follow company guidelines and procedures for communications with minimal supervision. Build expert, dynamic knowledge of the company’s products and services. Respond quickly, professionally, and accurately to customer inquiries. Maintain daily recordings and documentation of issues. Escalate customer success issues as necessary. Other duties as assigned. Qualifications: Strong communication skills Ability to multitask, manage time, and prioritize. Ability to work individually and as a team member.