Video KYC

We are hiring !!

Kotak life insurance !

Kindly contact Snehal 9819760337 or Mail your cv on kli.mene-snehal@kotak.com

Please find the job description below.

Key Responsibilities

Handle Inbound Video call customers to complete the Pre login verification

• Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
• Ensure APLVC is completed by the Right Party only
• Should maintain a Professional behaviour with the customer throughout the APLVC process.
• Give complete and correct information on all the product purchased by the customer
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance