As the Assistant Front Office Manager, you will be responsible for supervising all front office personnel to ensure the smooth completion of all front office duties. Your role will involve overseeing the front desk, reservations, guest services, and telephone areas, as well as preparing monthly reports and budgets for the front office department. Your key responsibilities will include scheduling front office staff, managing workload during shifts, evaluating the job performance of each front office employee, and maintaining effective communication with all departments. You will also be in charge of maintaining master key control, ensuring accurate room status information is communicated, and resolving guest problems efficiently and courteously. Additionally, you will update group information, review credit limit reports, work within the allocated budget, and relay important information to incoming managers. It will be your duty to check cashiers in and out, enforce cash-handling policies, and conduct regular meetings with front office personnel. You will play a crucial role in maximizing room revenue and occupancy by monitoring status daily, analyzing rate variances, and maintaining a close watch on daily house count. Moreover, you will be responsible for monitoring high-balance guests, ensuring adherence to hotel policies, and operating the Front Office computer system. Maintaining a high level of hospitality and professionalism is essential in this role. You will be required to prepare performance reports, revenue forecasts, and occupancy forecasts. Additionally, you will oversee the logging and delivery of messages, packages, and mail in a timely manner, and ensure that all employees provide excellent customer service to guests, managers, and colleagues. In summary, as the Assistant Front Office Manager, you will be tasked with a wide range of responsibilities aimed at ensuring the efficient operation of the front office department and upholding the hotel's commitment to hospitality. Your attention to detail, communication skills, and ability to multitask will be essential in successfully fulfilling this role.,
As an Assistant Front Office Manager, you will be responsible for supervising all front office personnel and ensuring the proper completion of front office duties. Your key responsibilities will include: - Scheduling the front office staff - Supervising workload during shifts - Evaluating the job performance of each front office employee - Maintaining working relationships and communication with all departments - Maintaining master key control - Verifying that accurate room status information is maintained and properly communicated - Resolving guest problems quickly, efficiently, and courteously - Updating group information, monitoring group requirements, and relaying information to appropriate personnel - Reviewing and completing credit limit reports - Working within the allocated budget for the front office - Receiving information from the previous shift manager and passing on pertinent details to the oncoming manager - Checking cashiers in and out, verifying banks and deposits at the end of each shift - Enforcing all cash-handling, check-cashing, and credit policies - Conducting regularly scheduled meetings of front office personnel - Upholding the hotel's commitment to hospitality - Maximizing room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count - Monitoring high balance guests and taking appropriate action - Ensuring implementation of all hotel policies and house rules - Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes - Preparing revenue and occupancy forecasting - Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner - Ensuring that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees - Monitoring all V.I.P "s special guests and requests - Maintaining required pars of all front office and stationary supplies - Reviewing daily front office work and activity reports generated by Night Audit - Reviewing the Front office log book and Guest feedback forms on a daily basis - Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs - Performing other duties as requested by management Your role as an Assistant Front Office Manager will be crucial in ensuring the smooth operation of the front office department and upholding the standards of the hotel.,