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Veridian Tech Solutions, Inc. logo
Verint WFO Process Analyst Veridian Tech Solutions, Inc.

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Verint WFO Process Analyst, your primary role is to serve as a dedicated ambassador for Verint best practices within the organization. You will collaborate with the wider team to develop a thorough understanding of Verint products and methodologies. Key Responsibilities: - Serve as the primary point of contact for any technical or behavioral challenges related to Verint WFO - Train new users on Verint WFO - Ensure adherence to established processes and procedures - Manage escalated issues - Define and standardize process times - Uphold Verint WFO best practices - Conduct system setup and audits - Support further rollouts - Act as a Super User for the Verint WFO system - O...

Posted 2 months ago

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