Vendor Cyber Risk Assessment Service Manager - Hyderabad

Do you thrive on turning complex cybersecurity risks into practical, consistent action? Deloitte is seeking a Manager, Technology Controls Testing to provide operational leadership.In this role, you will help oversee assessment delivery, quality, performance, governance, and continuous improvement across Deloitte's global network.

Work you'll do

As a Manager, Technology Controls Testing on the Vendor Cyber Risk Assessment team, you will be responsible for:

• Manage team workload, performance, and service delivery, providing guidance and escalation support as needed; monitor service-level agreements (SLAs), service metrics, assessment quality, and operational risks, taking corrective action and escalating significant concerns.
• Coordinate with member firms, vendors, assessors, remediation teams, and internal stakeholders to resolve issues and maintain assessment progress; produce service performance metrics, risk and escalation reporting, and operational updates for governance discussions and leadership review.
• Review VCRA reports and assessment outputs to ensure quality, consistency, and alignment with established standards; support audit requests, compliance activities, and operational governance requirements.
• Identify and implement continuous improvement opportunities across VCRA processes, questionnaires, findings, templates, workflows, and reporting; provide subject-matter guidance and escalation support for complex vendor cyber risk assessments, findings, and control interpretations.
• Analyze recurring findings, stakeholder feedback, emerging risks, and assessment trends to recommend updates to VCRA questionnaires, guidance, templates, and the findings library; maintain awareness of cybersecurity, third-party, cloud, and artificial intelligence risks and share insights and guidance with the VCRA team.

The team

The team develops strategies, programs, and services that help unite Deloitte's network across disciplines and borders. It helps enhance data protection, standardize and secure critical infrastructure, and increase cyber visibility. The team collaborates with member firms, vendors, and internal stakeholders to deliver a consistent approach to third-party cybersecurity risk assessments.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

• Bachelor’s degree in information technology, cybersecurity, risk management, service management, or business, and 10+ years of experience in IT service management, cybersecurity, vendor risk, technology risk, operational risk, or IT audit.
• Experience managing information technology, cybersecurity, vendor risk, technology risk, operational risk, or audit services across global teams, member firms, vendors, and senior leadership, including workload, performance, service-level agreements, quality, operational priorities, escalations, service metrics, governance reporting, risk updates, and leadership communications.
• Experience conducting vendor cybersecurity risk assessments; evaluating security-control evidence; documenting risk findings; managing remediation; and providing escalation support.
• Experience applying International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) 27001, American Institute of Certified Public Accountants (AICPA) System and Organization Controls (SOC) 2, National Institute of Standards and Technology (NIST) Special Publication 800-53, and the NIST Artificial Intelligence Risk Management Framework to assessments or control evaluations.
• Experience with ServiceNow or an enterprise service management or governance, risk, and compliance platform.
• Experience monitoring cybersecurity, third-party, cloud, artificial intelligence, and technology risks and updating assessment guidance, questionnaires, templates, findings libraries, processes, or training.
• You can expect to co-locate on average 3 times a week with variations based on types of work/projects and client locations.

Preferred:

• Experience supporting or managing a global vendor or third-party cybersecurity risk service.
• Experience leading operational governance, service reviews, audits, dashboards, or continuous improvement initiatives.
• Experience maintaining risk-assessment questionnaires, findings libraries, control guidance, or assessment methodologies.
• Experience assessing cloud services, artificial intelligence, data protection, or operational resilience risks.
• Information Technology Infrastructure Library (ITIL), ISO/IEC 27001 Lead Auditor, Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), or Certified in Risk and Information Systems Control (CRISC) certification.