We are seeking a detail-oriented and customer-focused Air Ticketing Agent to join our team. The ideal candidate will be responsible for handling flight bookings, ticket reservations, cancellations, and modifications. This role requires strong knowledge of airline ticketing systems, excellent communication skills, and the ability to provide top-tier customer service. Key Responsibilities: · Book and confirm flight tickets for domestic and international travel. · Process ticket cancellations, rescheduling, and refunds as per airline policies. · Provide information on flight schedules, fares, and travel regulations. · Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for bookings or B2B Online Portals. · Assist clients with visa, baggage, and other airline-related inquiries. · Stay updated with airline promotions, discounts, and policy changes. · Handle travel-related emergencies and provide prompt assistance to clients. · Ensure accurate documentation and maintain records of all transactions. · Deliver excellent customer service and follow up to ensure client satisfaction. Qualifications & Skills: · Proven experience as an Air Ticketing Agent or in a similar role. · Proficiency in using GDS platforms (Amadeus, Sabre, Galileo, etc.) or B2B Online Portals. · Strong knowledge of airline ticketing rules and travel regulations. · Excellent communication and interpersonal skills. · Ability to multitask and work under pressure. · Attention to detail and problem-solving abilities. · Bachelor's degree in Travel, Tourism, Hospitality, or a related field (preferred). · Certification from IATA or other relevant travel organizations is a plus. Benefits: · Travel discounts and incentives. · Career growth and training opportunities. For more details please visit the website: www.vacationsmadcap.com Interested candidates kindly share your resume to radhika@vmadcap.com

Location: Vasant Vihar, New Delhi Company: Vacations Madcap Positions Open: 2 About Us: Vacations Madcap is a growing travel company known for curating exceptional holiday experiences for Indian travelers around the world. With a strong focus on client satisfaction, we believe in offering personalized service, unique itineraries, and smooth execution. Job Summary: We are looking for two Europe Travel Consultants who will manage both sales and operations for holiday bookings. You will interact directly with clients, understand their requirements, suggest suitable European destinations and itineraries, prepare quotations, and close sales. This role is a mix of sales + operations and is best suited for candidates with experience in outbound leisure travel , especially with knowledge of Europe. Key Responsibilities: Client Interaction & Requirement Gathering: Speak with clients (phone, email, or in person) to understand their travel needs, preferences, and budget. Itinerary Suggestion & Consultation: Recommend destinations, travel routes, and experiences in Europe based on client expectations. Quotation Preparation: Build detailed and competitive quotations using supplier contacts, DMCs, or in-house systems. Sales Closure: Present and sell the itinerary to the client, handle objections, and follow up to convert leads into confirmed bookings. Customization & Amendments: Adjust itineraries and quotes as per client feedback and requests. Coordination with Suppliers: Liaise with hotels, DMCs, and service providers to ensure availability, accurate pricing, and confirmation. Requirements: 2–3 years of experience in outbound travel sales or operations, especially with Europe as a core destination. Excellent spoken and written English communication. Strong sales orientation with a knack for understanding client psychology. Good destination knowledge of popular and offbeat European countries. Experience with preparing customized FIT and small group travel proposals. Familiarity with handling supplier communication, preferably with European DMCs. Ability to multitask, work independently, and manage clients from inquiry to confirmation. Preferred Candidate Profile: Candidates with prior experience in a travel agency, tour operator, or OTA focused on international holidays. Someone located within 30–45 minutes from the office. Passionate about Europe and well-versed with travel trends, routes, and tips. Friendly, professional, and responsive while dealing with clients. Why Join Us? At Vacations Madcap, you won’t just sell a destination — you’ll craft dreams. Join a close-knit team that values creativity, client delight, and travel expertise. Get the satisfaction of helping clients turn bucket-list trips into reality while working in a collaborative, growth-oriented environment.