US Voice Process Executive

Experience: 1–2 Years
Process: US International Voice Process
Shift: US Shift / Night Shift
Employment Type: Full-Time
Location: Basweshwara Nagar , Bangalore

Job Summary

We are looking for candidates with 1–2 years of experience in a US International Voice Process, with hands-on experience using Cisco IP Phones or Cisco telephony systems, to support our client's procurement operations.

Candidates will handle procurement-related enquiries from US-based customers and vendors, provide purchase order updates, coordinate with internal teams, and ensure timely query resolution.

Key Responsibilities

• Handle inbound and outbound calls from US-based customers and vendors.
• Address procurement-related enquiries, including purchase orders, pricing, order status, delivery updates, and vendor queries.
• Use Cisco IP Phones or Cisco telephony systems for daily call handling.
• Manage call transfers, call holds, conferencing, and other call-handling functions.
• Coordinate with procurement teams to resolve customer and vendor enquiries.
• Maintain accurate call records and update CRM or ticketing systems.
• Ensure timely resolution of enquiries while meeting SLA and call quality standards.
• Provide email follow-ups and documentation when required.

Mandatory Requirements

• 1–2 years of US International Voice Process experience.
• Hands-on experience working with Cisco IP Phones / Cisco telephony systems.
• Excellent spoken English with clear pronunciation and a neutral accent.
• Experience handling inbound and outbound calls with US customers.
• Strong customer service and problem-solving skills.
• Good computer skills and knowledge of MS Office.
• Willingness to work in US shifts.

Preferred Skills

• Experience handling procurement-related enquiries.
• Knowledge of purchase orders, order management, and vendor coordination.
• Familiarity with Cisco Finesse, Cisco Jabber, or similar Cisco calling applications.
• Experience using CRM or ticketing systems.
• Basic understanding of procurement or supply chain operations.

Candidate Screening Criteria

Mandatory:

• US International Voice Process experience – 1–2 years.
• Hands-on Cisco IP Phone / Cisco telephony experience.
• Excellent English verbal communication.
• Comfortable working in US shifts.

Pay: ₹50,000.00 - ₹75,000.00 per month

Work Location: In person