US Healthcare Product Support Executive – International Voice Process

Product Support Bengaluru, Support JOB DESCRIPTION A Product Support Engineer is responsible for maintaining healthy relationships with customers to meet their immediate objectives through accurate solutioning and timely ticket delivery. It is imperative for the support representative to understand, support, solve customer requests and incidents to enhance overall customer experience. The person must possess high energy and be self-motivated to see items through, empathize with customer issues and provide workarounds when feasible. Use internal tools to manage and deliver service requests, QC and deploy changes to production environment. Knowing customer’s domain, workflows and usage of the product will be a key differentiator for being successful. Be answerable to the customer directly and be motivated by the success of solving customer needs. Responsibilities ·Provide first-level support to users by responding to inquiries, service requests and issues. ·Maintain detailed records of the request/issue in the ticketing tool with resolutions details. ·Monitor and own all tickets and take them to closer to customer’s satisfaction ·Understand customer’s workflow to provide appropriate solutions and timely deliveries ·Ensure high levels of quality through hand-on testing and quality control ·Escalate complex or delayed issues. Work across different functions in the organization to get resolutions ·Be a trusted partner to the customer and be a single point of contact for their needs related to the ticket ·Willingness to proactively and constantly learn, adapt to new product features and ability to support multiple products ·Report repetitive issues for detailed analysis and permanent fixes ·Participate in requirement rollout for providing constructive feedback and better understanding of the product, requirements and customer needs. ·Train customers on enhancements to better their efficiency ·Provide Root Cause Analysis, preventive action and impact analysis to the customer and when needed to internal stakeholders.

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Apply only if you are comfortable working in rotational shifts
• Please apply only if you have experience in an international voice process.
• Please do not apply if you have a career gap of more than 6 months.
• What is your Current CTC
• Expected CTC
• Immediate joiners only. Candidates with a notice period need not apply
• Work Location: Bangalore, Karnataka | Work Mode: Work from Office (WFO)

Education:

• Bachelor's (Preferred)

Experience:

• International voice process: 1 year (Preferred)

Location:

• Whitefield, Bengaluru, Karnataka (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person