Urmila Hospital - IVF & Fertility Centre

We are seeking a dedicated and customer-focused Customer Care Support / Call Executive to join our team at Urmila IVF, Bhagalpur. The ideal candidate will be responsible for handling patient inquiries, managing appointments, providing accurate information, and ensuring a warm and supportive communication experience for all patients and visitors. This role is crucial in maintaining our commitment to compassionate patient care and smooth clinic operations. Key Responsibilities: * Handle inbound and outbound calls professionally with empathy and clarity. * Respond to patient inquiries regarding appointments, treatments, timings, and services. * Schedule and manage appointments efficiently using clinic systems. * Maintain accurate records of patient interactions and update databases accordingly. * Coordinate with clinical and administrative teams to ensure smooth patient flow. * Provide support in patient follow-ups, reminders, and feedback calls. * Address concerns promptly or escalate to the appropriate department when necessary. * Maintain confidentiality of patient information at all times. * Ensure excellent customer service and uphold the clinic’s reputation for compassionate care. * Assist in front desk operations when required. Required Skills & Qualifications: * Minimum qualification: 12th Pass / Graduate (preferred). * Prior experience in customer support, call center, hospital front desk, or healthcare environment is an advantage. * Strong communication skills in Hindi; knowledge of English is a plus. * Good telephone etiquette and patient-friendly approach. * Ability to multitask and work under pressure. * Basic computer knowledge (MS Office, appointment software). * Positive attitude, empathy, and professionalism. Key Competencies: * Excellent communication and interpersonal skills * Patient-centric attitude * Problem-solving ability * Teamwork * Time-management * Professional conduct and confidentiality * Work Environment * Fast-paced clinical setting * Direct interaction with patients and healthcare teams * Opportunity to contribute to a meaningful cause — helping families achieve parenthood Salary: Competitive and based on experience. (You may specify the range if needed.) How to Apply Interested candidates can contact us or share their updated resume: 📞 Contact Numbers: +91 97714 92935 +91 90609 96151 📧 Email: urmilaivfbhagalpur@gmail.com