CEM - Client Experience Manager Benchmark Staffing Solutions

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Solution Architect/Solution Designer, you will play a crucial role in crafting innovative solutions and designs to meet the needs of our clients. You will collaborate with various stakeholders to understand their requirements and translate them into effective strategies. Your expertise will be instrumental in driving customer success and ensuring seamless implementation and integration of solutions. Your responsibilities will include engaging with customers to identify their challenges and opportunities, providing pre-sales support, and offering strategic guidance to enhance their experience. You will leverage your proficiency in solution architecture and design to develop tailored solutions that align with business objectives. To excel in this role, you must possess a strong foundation in customer success, pre-sales activities, and business analysis. Your experience in working with chatbots, voicebots, and email bots will be valuable in implementing conversational AI solutions. Additionally, your knowledge of AI technologies and conversational orchestration will enable you to drive account expansion through upselling and cross-selling. Your technical acumen will be put to the test as you navigate through integrations, API integration, and Oracle technologies. Familiarity with SaaS and enterprise products, particularly Oracle CX and Salesforce, will be advantageous in delivering exceptional customer experiences. Your ability to engage stakeholders across diverse verticals and drive adoption and renewal strategies will be key to your success. In addition to your technical prowess, you will be expected to demonstrate expertise in natural language processing, API integration, and conversational AI systems. Your proficiency in solution documentation, configuration, and process optimization will be essential in ensuring the successful implementation of solutions. If you are a proactive problem-solver with a passion for driving customer success and innovation, we invite you to join our team as a Solution Architect/Solution Designer. Your contributions will not only shape the future of our company but also empower our clients to achieve their business goals effectively.,

Posted 2 days ago

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