Regional Manager - Bangalore (Coco Center)Location: Bangalore, Mumbai Experience: 8+ years Industry: EdTech, Study Abroad, SalesAbout UpGrad:UpGrad is one of Indias leading EdTech companies, empowering professionals and students with industry-relevant learning programs. Our mission is to upskill individuals and provide them with global career opportunities.Role Overview:We are looking for an experienced and dynamic Regional Manager to lead our Coco Center in Bangalore. This role is ideal for professionals with a hardcore sales background and prior experience in the study abroad domain. The selected candidate will oversee multiple center managers and ensure operational excellence across all regional branches.Key Responsibilities:Sales Leadership: Drive revenue and enrollments through aggressive sales strategies, ensuring targets are consistently met or exceeded.Team Management: Supervise and mentor Center Managers, fostering a high-performance culture.Regional Operations: Oversee the seamless functioning of all regional branches, ensuring adherence to UpGrad’s quality and service standards.Business Expansion: Identify growth opportunities and execute strategies to enhance market presence.Stakeholder Management: Collaborate with internal teams, partners, and external stakeholders to optimize processes and outcomes.Customer Experience: Ensure superior customer satisfaction through streamlined processes and high-quality counseling services.Requirements:5+ years of hardcore sales experience, preferably in EdTech or Study Abroad industry.Strong leadership skills with a track record of managing multi-location teams.Proven ability to drive sales, achieve revenue targets, and expand market reach.Excellent communication, negotiation, and problem-solving skills.Ability to work in a fast-paced, result-oriented environment.

Company DescriptionupGrad, founded in 2015, is a leading online education provider dedicated to empowering career success for a global workforce. With a learner base of over 3 million across 100+ countries and 300 university partners, upGrad offers a range of programs from undergrad courses to executive degrees. The company has a robust enterprise business serving 1000 companies worldwide and is recognized as Asia's higher EdTech leader.Job Description*Role Summary- The ideal candidate for this role is that you are a proven sales performer adept in direct-to consumer consultative sales. You are comfortable working with high ticket size products that require focused nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?Being a mentor and guide, who potential learners can look up to for career advice.Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyze their career.Carrying weekly enrolment/revenue and collection targets.Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage.Rockstar sales performers with proven track records.Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines.Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.Passion for always delivering the highest levels of customer service.Basic proficiency in MS Office Suite is required.Desired CharacteristicsBachelor's DegreeStrong verbal communication skills; ability to manage outcomes through influencing and persuading othersExcellent written communication skills; ability to create effective communication in response to unique situationsOrganizational and time-management skills; work under pressure and deliver multiple tasks against competing and tight deadlinesStrong attention to detail and ability to produce error-free workClear thinker and skilled problem solverJob Location - MumbaiSalary Bar - 7-8.5LPA+variablesJoining Date - ImmediatePosition - Associate - COS sales Experience preferred - 4 years - 7 years

Role SummaryAs the Centre Manager with a primary focus on sales, you will be responsible for driving revenue generation and achieving sales targets for student enrollments. You will lead a team of counselors and Business-to-Lead (BTL).Your goal will be to build a high-performance sales team, develop effective salesstrategies, and ensure consistent business growth.Roles & ResponsibilitiesLead and motivate the team of counselors and telecallers, setting clear sales targets and KPIs to achieve monthly, quarterly, and annual revenue goals.Develop and implement effective enrollment strategies to optimize lead conversion rates and achieve enrollment targets.Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills.Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.Maximizing the conversion of leads into enrollments.Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.Generate regular reports on sales performance, enrollment data, and other key metrics,providing insights to senior management for strategic decision-making.Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready.Understand the subject and develop courses to help learners meet high standards.Understand the content development process; work with educational content across all levels.Work closely with senior faculty, freelancers and global industry leaders.Skills RequiredGraduates/Post-Graduates with:Proven experience (at least 5-6 years) in sales management, preferably in the education or related industry.Strong sales leadership skills, with a track record of achieving and exceeding sales targets.

Job Description- Keep all candidates updated about the latest immersions via phone, email, chatsMaintain a database of the entire history of previous immersion programsAct as the eyes and ear for the immersion team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the immersion programManage the preparation of candidates for immersion programs to ensure maximum learner count for immersion intake.Job Roles- -Excellent written and spoken communication skills-Data management-High customer-centricity, to understand student expectations and resolve their queries, also the ability to approach any situation with patience and empathy-Good problem-solving and follow-up skillsAbility to manage clear internal communication.Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatoryDuration : 6 monthsPaid InternshipDepartment - Immersion (University Partnership)Location : Bangalore

Position: Sr. Associate - Training (Study Abroad)Overview: This role reports to the Sr. Associate - Training (Study Abroad) and is responsible for training first-line supervisors and front-line employees to enhance individual and team performance.Key Responsibilities:Conduct new-hire and ongoing training, ensuring consistency in performance across teams.Preferably experienced in overseas education training, with knowledge of France, USA, Germany, or Canada.Support sales targets through effective training programs.Evaluate and improve training effectiveness, maintaining accurate records.Assist managers in identifying and addressing training needs.Coordinate training activities with other departments to align with business goals.Monitor sales team performance, refine training methods, and report outcomes.Provide individualized coaching and develop learning resources (presentations, videos, handouts, etc.).Keep leadership informed of significant issues and recommend corrective actions.Qualifications:Graduate in any discipline.Minimum 3+ years of experience in student counseling or staff training.Strong presentation, facilitation, and coaching skills.Excellent written and verbal English communication.Analytical mindset with attention to detail.Proficiency in PowerPoint presentations.

We're looking for an Admissions Counselor who are extremely customer centric and areexcited by the challenges of a new emerging business environment.As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.Roles & ResponsibilitiesProviding in-depth information to prospective learners, this includes counselingthrough phone, email, chat and social media.Identifying references through the existing customer base to increase the salespipelineResponsible for adherence of the inside sales process, tools and data management.Meet and overachieve the given weekly, monthly and quarterly target in terms ofrevenue as well as number of enrolments.Handle Objections and Price Negotiation in order to generate Sales Revenue.Maintain effective communication till the time learner is onboarded

Job Title: Finance Data Reconciliation AnalystLocation: BengaluruExperience: 2-3+ YearsEmployment Type: Full-TimeJob Summary:We are seeking a detail-oriented Finance Executive to manage and analyze financial data discrepancies, ensuring accuracy in financial transactions. The ideal candidate will have strong analytical skills and experience in reconciliation processes within a finance or accounting environment.Key Responsibilities:Perform daily, weekly, and monthly financial data reconciliation across multiple systems.Identify and resolve discrepancies between financial records, bank statements, and internal reports.Investigate and escalate unresolved variances to relevant teams for resolution.Ensure compliance with financial policies, regulations, and internal controls.Work with cross-functional teams (Finance, Accounting, IT) to improve reconciliation processes.Generate and present reconciliation reports to management.Assist in audits by providing necessary financial data and explanations.Skills & Qualifications:Bachelor's degree in Finance, Accounting, Economics, or a related field.2-3+ years of experience in financial reconciliation, accounting, or data analysis.Strong proficiency in Excel, financial software (SAP, Oracle, or similar), and reconciliation tools.Attention to detail with strong problem-solving and analytical skills.Ability to manage large datasets and detect anomalies.Knowledge of banking operations, payment processing, or financial regulations is a plus.Preferred Qualifications:Bachelor of Commerce or Semi Qualified CAUnderstanding of GAAP and financial reporting standards.Ownership is a MUST

Role & responsibilities What will you be doing? Leading a team of 10-15 Admissions Counsellors. Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques Controlling the attrition of team by managing and nurturing sales talent. Setting up teams performance standards using key Input and Output metrics and monitor the teams overall performance against the set goals. Establishing the uniqueness and effectiveness of upGrads model of online learning. Preferred candidate profile What we are looking for? Individual with outstanding English communication (written and verbal) and interpersonal skills. 3+ years of experience in sales in B2C ideally. Education sales experience preferred but not essential. Experience of handling Inside Sales team will be an advantage Solution oriented with effective problem solving skills Excellent People orientation Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders. Individuals with ability to approach any situation with patience and very strong empathy Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets Passion to deliver the highest levels of customer service at all timesBasic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable Perks and benefits

Role and Responsibilities:To manage transaction quality profile for a sales/customer service processTo conduct audits as per defined guideline and sampling for transaction monitoring.To identify gaps and conduct 1-0-1 feedback with agents.To create and publish regular audit reports with internal team.To share TNI for refresher sessions with the training team to help improve the quality of calls/email/chat.To identify process/product gap & share the details with manager/management.To take regular initiatives to improve teams performance, increase customer satisfaction and improve sales closings.Applicants Specifications & Qualification:Graduation in any stream is a must.Should have minimum 1 year tenure with upGradShould have experience worked in customer service/sales process.Having hands on experience on 7QC tools.

Shift: 12 PM 9 PM or EST Night Shift What You’ll Do:End-to-end recruitment for tech roles across global markets (focus on UK & US regions)Source and screen candidates using platforms like LinkedIn, Naukri, and job boardsManage stakeholder communication and hiring pipelinesSchedule interviews and drive the recruitment process within timelinesBuild and maintain talent pipelines for future requirementsWhat We’re Looking For:2-4 years of experience in tech hiring (preferably UK or US IT recruitment)Hands-on experience with sourcing, screening, and closing tech positionsComfortable working in night shifts or late evening shifts (12 PM – 9 PM or EST shift)Strong communication and stakeholder management skillsAbility to handle multiple mandates and work in a fast-paced setup

Job Title: Associate AdministrationJob Purpose:The Associate – Administration is responsible for performing essential administrative tasks to ensure smooth and efficient office operations.Main Responsibilities:Oversee general office maintenance, including housekeeping, hygiene, mechanical systems, sanitary plumbing, pantry management, air conditioning, first aid supplies, carpentry, and minor repairs.Supervise and monitor all daily administrative activities in the office.Manage vendor relationships, ensuring timely services and maintaining good communication.Track and manage office inventory, ensuring stock levels are maintained and items are reordered as necessary.Handle courier dispatch and tracking to ensure timely delivery and receipt of items.Manage petty cash, ensuring accurate record-keeping and reporting of expenditures.Assist with the execution of RNR (Recognition and Reward) and other in-house activities.Coordinate with trainers for attendance tracking and feedback collection.Utilize Excel to manage data and assist with administrative tasks effectively.Good knowledge of Microsoft Excel

Associate / Senior Associate, Talent Acquisition Location: Noida/Gurugram, India About Us: upGrad is a leading online education platform dedicated to building the careers of tomorrow by offering industry-relevant programs in an immersive learning environment. Our mission is to deliver tangible career impact to individuals at scale through a digital-first learning experience. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, Entrepreneurship, and more. About the Role:The Senior Associate, Talent Acquisition will play a crucial role in building a high-performing sales team for UpGrad. This individual will be responsible for the full recruitment cycle, from sourcing and screening candidates to conducting interviews and extending offers.Key Responsibilities: • Utilize various sourcing channels (LinkedIn, job boards, referrals, etc.) to identify and attract top sales talent. • Develop strong relationships with industry professionals and build a robust talent pipeline • Conduct initial phone screens to assess candidates' suitability for the role • Schedule and conduct in-depth interviews with shortlisted candidates • Evaluate candidates based on their skills, experience, and cultural fit • Extend offers to selected candidates and negotiate compensation packages • Close candidates and ensure a smooth onboarding process • Contribute to upGrad's employer branding efforts by promoting our company culture and values • Track key metrics and generate regular reports on recruitment activities • Analyze data to identify trends and optimize recruitment strategies

Role & responsibilities Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. Preferred candidate profile Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company. Graduate is Mandatory • Previous experience working a 6-day work week. Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company. Perks and benefits

Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes.Providing in-depth information to prospective learners, this includes counseling through phone, email and social media.Identifying references through the existing customer base to increase the sales pipelineDetails pertaining to lead discussions & conversion should be updated real-time on CRM softwareResponsible for adherence of the inside sales process, tools and data management.Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.Handle Objections and Price Negotiation in order to generate Sales Revenue.Maintain effective communication till the time learner is onboarded.

If you love to learn and teach, are a quick learner and would love to teach top-notch courses in Full Stack Development, then we are looking for you! The Instructor/ Teaching Assistant role is unique in the sense that it provides an opportunity to learn new topics quickly, work on case studies, interact and build networks with top industry professionals and faculty members in the respective domains, and do work that directly impacts the lives and careers of our learners. upGrad is looking for people passionate about education to teach, design, and develop content on DSA, MERN, Spring, Deployment, GenAI for Software Productivity, etc., for students and working professionals and help build the careers of tomorrow. Role & responsibilities Develop world-class content in DSA, MERN, Spring, Deployment, Databases and other similar domains. Mentor and teach the content to ensure that the learners are interview-ready Understand the subject and develop courses to help learners meet high standards. Understand the content development process; work with educational content across all levels. Work closely with senior faculty, freelancers and global industry leaders.Preferred candidate profile Graduates/Post-Graduates with: Teaching/Training experience of 4+ years for FullStack Development roles Strong Java, DSA and MERN development expertise In-depth understanding of SQL/ NoSQL DBs, Excel Advanced programming skills using Python and Java Frameworks like SpringBoot Smart, curious people who enjoy learning and upskilling in the latest fields of technology Ability to quickly learn various concepts, techniques & tools Comfort level in speaking in front of a camera

Job descriptionJOB SCOPEA successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings. As an Admission Profiler you will serve as the vital link between upGrad’s potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.RESPONSIBILITIES & DUTIESEngage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.Build rapport, credibility and establish trust with leads through effective communication and active listening.Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.Maintain accurate records of lead interactions and follow-up activities in the CRM system.BASIC ELIGIBILITY CRITERIAMinimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.Min Graduation is required.Previous experience working a 6-day work week.Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company.SKILLSExcellent verbal communication skills with an emphasis on fluency in the English language.Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.2 KEY PERFORMANCE INDICATORSMinimum 300 minutes of talk time over calls per day.Schedule/book 5 Video Counselling [VC] sessions per day.Connect with a minimum of 80% of your leads each day.Consistently meet and exceed weekly revenue targets.

Job descriptionJOB SCOPEA successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings. As an Admission Profiler you will serve as the vital link between upGrad’s potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.RESPONSIBILITIES & DUTIESEngage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.Build rapport, credibility and establish trust with leads through effective communication and active listening.Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.Maintain accurate records of lead interactions and follow-up activities in the CRM system.BASIC ELIGIBILITY CRITERIAMinimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.Min Graduation is required.Previous experience working a 6-day work week.Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company.SKILLSExcellent verbal communication skills with an emphasis on fluency in the English language.Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.2 KEY PERFORMANCE INDICATORSMinimum 300 minutes of talk time over calls per day.Schedule/book 5 Video Counselling [VC] sessions per day.Connect with a minimum of 80% of your leads each day.Consistently meet and exceed weekly revenue targets.

Key Responsibilities: Business Development Manager1. Business Development Strategy & Execution:• Collaborate with the Regional Manager and Centre Managers to develop andexecute region-specific business development strategies, focusing on high-potential local areas (e.g., tech parks, residential complexes, local offices,etc.).• Create and implement tailored outreach programs for institutions, enterprises,and individuals within these regions to drive awareness and adoption ofupGrad's programs.2. Lead Generation & Market Penetration:• Tech Parks & Corporate Hubs: Actively target and engage tech parks,innovation hubs, and other business districts to generate leads for bothcorporate upskilling programs and individual enrolments.• Residential Apartments & Local Communities: Develop and implementtargeted lead generation campaigns within residential areas, housingcomplexes, and gated communities to reach potential customers who may beinterested in upskilling or study abroad programs.• Community Engagement: Identify and network with local influencers,community groups, and associations to increase brand presence andencourage sign-ups for upGrad programs.3. Institutional Partnerships:• Build and maintain strong relationships with educational institutions(universities, colleges, schools) to foster collaboration and drive the adoptionof upGrad's offerings.• Engage with decision-makers in the education sector (e.g., administrators,faculty, career services) to introduce upGrad's programs and explorepartnership opportunities.4. Corporate Outreach:• Identify potential corporate clients and HR departments interested in upskillingprograms for their employees. Develop and pitch tailored corporate learningsolutions.• Work with corporate HR and L&D teams to structure upGrads offerings intotraining packages that meet their organizational needs.5. BTL Marketing Activities:• Plan and execute Below-The-Line (BTL) marketing campaigns such astargeted workshops, seminars, webinars, pop-up events, and interactivesessions to generate leads and increase customer engagement.• Represent upGrad at career fairs, job expos, networking events, and localcommunity gatherings to enhance brand visibility and foster relationships withpotential clients.6. Lead Qualification & Conversion:• Engage with leads generated through outreach efforts and qualify thembased on their needs, readiness to enroll, and alignment with upGradsprograms.• Provide personalized consultation to leads, guiding them through programoptions and facilitating the enrolment process in collaboration with the sales orenrolment teams.7. Market Research & Feedback:• Continuously monitor trends, competitor activities, and customer preferencesto identify new business opportunities within your region.• Collect customer feedback and insights to share with the marketing andproduct teams to enhance program offerings.8. Reporting & Performance Tracking:• Maintain a detailed database of interactions, meetings, and businessdevelopment activities using CRM tools.• Track and report key metrics such as lead generation numbers, conversionrates, partnerships, and revenue growth to the Regional Manager.Qualifications and Skills:• Experience: Minimum 7-8 years of experience in business development,sales, or marketing roles in the education, ed-tech, or corporate trainingsectors.• Industry Knowledge: A good understanding of the study abroad andprofessional upskilling market, along with the ability to engage both academicinstitutions and corporate enterprises.• Skills:Strong communication and interpersonal skills to build and nurturerelationships.Ability to manage multiple business development initiativessimultaneously.Strategic thinking, problem-solving, and negotiation skills.Proficiency in CRM tools and Microsoft Office Suite.Familiarity with digital marketing techniques is a plus.Personal Attributes:• Proactive & Results-Oriented: Strong drive to meet targets and achievemeasurable results.• Customer-Centric: Ability to understand customer needs and translate theminto business opportunities.• Team Player: Ability to collaborate with cross-functional teams, includingmarketing, sales, and product development.• Adaptability: Comfortable in a fast-paced, dynamic environment with shiftingpriorities.• Passion for Education: A strong passion for education and helpingindividuals achieve their career aspirations.Benefits:• Competitive salary with performance-based incentives.• Opportunities for professional development and growth within theorganization.• Collaborative and inclusive work environment.• Health and wellness benefits.• Flexible working arrangements and work-life balance initiatives.

About Us: At upGrad Enterprise, we specialize in creating and delivering cutting-edge learningsolutions for enterprise clients. Our mission is to empower organizations through effectivetraining programs that drive performance and engagement. Position Overview: We are looking for a passionate and creative Instructional Design Manager to join ourdynamic team. As an instructional designer at upGrad Enterprise, you will play a key role in developing engaging and effective learning experiences tailored to client contexts and requirements. We're looking for experienced instructional designer with at least 2 years of experience in designing learning programs for adult learners in an enterprise setup. Key Responsibilities: • Conduct needs assessments and gathering input from clients and stakeholders to inform learning program design. • Lead the creation of customized learning designs to meet the requirements of our enterprise clients. • Create storyboards and proposals that align with client objectives and learning outcomes. • Support delivery teams in development of instructional materials, including e-learning modules, instructor-led training resources, and assessments• Stay current with industry trends and best practices in instructional design and adult learning principles. • Participate in the review and revision process based on feedback from clients and team members. • Develop and grow a given portfolio of learning products based on deep learner and industry research. Qualifications: • At least two years of prior experience in instructional design, e-learning development, or related roles in an adult learning setup is mandatory.• Bachelors degree in Instructional Design, Educational Technology, Communication, or a related field (or equivalent experience) preferred, but not mandatory. • Creative problem-solving skills and attention to detail. • Strong written and verbal communication skills. • Ability to work collaboratively within a team and manage multiple projects simultaneously. • Experience working on graphic design software (e.g. Figma, Canva, etc.) and presentation software (e.g. Powerpoint, Keynote, etc.). • Proficient understanding of adult learning theories and instructional design models is preferred.

Company DescriptionupGrad, founded in 2015, is a leading online education provider dedicated to empowering career success for a global workforce. With a learner base of over 3 million across 100+ countries and 300 university partners, upGrad offers a range of programs from undergrad courses to executive degrees. The company has a robust enterprise business serving 1000 companies worldwide and is recognized as Asia's higher EdTech leader.Job Description*Role Summary- The ideal candidate for this role is that you are a proven sales performer adept in direct-to consumer consultative sales. You are comfortable working with high ticket size products that require focused nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing? Being a mentor and guide, who potential learners can look up to for career advice. Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyze their career. Carrying weekly enrolment/revenue and collection targets. Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage. Rockstar sales performers with proven track records. Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy. Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines. Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets. Passion for always delivering the highest levels of customer service. Basic proficiency in MS Office Suite is required.Desired Characteristics Bachelor's Degree Strong verbal communication skills; ability to manage outcomes through influencing and persuading others Excellent written communication skills; ability to create effective communication in response to unique situations Organizational and time-management skills; work under pressure and deliver multiple tasks against competing and tight deadlines Strong attention to detail and ability to produce error-free work Clear thinker and skilled problem solverJob Location - HyderabadSalary Bar - 7-8.5LPA+variablesJoining Date - ImmediatePosition - Associate - COS sales Experience preferred - 4 years - 7 years

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.Roles & Responsibilities -- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.- Identifying references through the existing customer base to increase the sales pipeline- Responsible for adherence of the inside sales process, tools and data management.- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.- Handle Objections and Price Negotiation in order to generate Sales Revenue.- Maintain effective communication till the time learner is onboarded

Role & responsibilities 1. Business Development Strategy & Execution:Collaborate with the Regional Manager and Centre Managers to develop andexecute region-specific business development strategies, focusing on high-potential local areas (e.g., tech parks, residential complexes, local offices,etc.).Create and implement tailored outreach programs for institutions, enterprises,and individuals within these regions to drive awareness and adoption ofupGrad's programs.2. Lead Generation & Market Penetration:• Tech Parks & Corporate Hubs: Actively target and engage tech parks,innovation hubs, and other business districts to generate leads for bothcorporate upskilling programs and individual enrolments.• Residential Apartments & Local Communities: Develop and implementtargeted lead generation campaigns within residential areas, housingcomplexes, and gated communities to reach potential customers who may beinterested in upskilling or study abroad programs.• Community Engagement: Identify and network with local influencers,community groups, and associations to increase brand presence andencourage sign-ups for upGrad programs.3. Institutional Partnerships:• Build and maintain strong relationships with educational institutions(universities, colleges, schools) to foster collaboration and drive the adoptionof upGrad's offerings.• Engage with decision-makers in the education sector (e.g., administrators,faculty, career services) to introduce upGrad's programs and explorepartnership opportunities.4. Corporate Outreach:• Identify potential corporate clients and HR departments interested in upskillingprograms for their employees. Develop and pitch tailored corporate learningsolutions.• Work with corporate HR and L&D teams to structure upGrads offerings intotraining packages that meet their organizational needs.5. BTL Marketing Activities:• Plan and execute Below-The-Line (BTL) marketing campaigns such astargeted workshops, seminars, webinars, pop-up events, and interactivesessions to generate leads and increase customer engagement.• Represent upGrad at career fairs, job expos, networking events, and localcommunity gatherings to enhance brand visibility and foster relationships withpotential clients.6. Lead Qualification & Conversion:• Engage with leads generated through outreach efforts and qualify thembased on their needs, readiness to enroll, and alignment with upGradsprograms.• Provide personalized consultation to leads, guiding them through programoptions and facilitating the enrolment process in collaboration with the sales orenrolment teams.7. Market Research & Feedback:• Continuously monitor trends, competitor activities, and customer preferencesto identify new business opportunities within your region.• Collect customer feedback and insights to share with the marketing andproduct teams to enhance program offerings.8. Reporting & Performance Tracking:• Maintain a detailed database of interactions, meetings, and businessdevelopment activities using CRM tools.• Track and report key metrics such as lead generation numbers, conversionrates, partnerships, and revenue growth to the Regional Manager.Qualifications and Skills:• Experience: Minimum 7-8 years of experience in business development,sales, or marketing roles in the education, ed-tech, or corporate trainingsectors.• Industry Knowledge: A good understanding of the study abroad andprofessional upskilling market, along with the ability to engage both academicinstitutions and corporate enterprises.• Skills:Strong communication and interpersonal skills to build and nurturerelationships.Ability to manage multiple business development initiativessimultaneously.Strategic thinking, problem-solving, and negotiation skills.Proficiency in CRM tools and Microsoft Office Suite.Familiarity with digital marketing techniques is a plus.

Position Overview: We are looking for a passionate and creative Instructional Design Manager to join ourdynamic team. As an instructional designer at upGrad Enterprise, you will play a key role in developing engaging and effective learning experiences tailored to client contexts and requirements. Were looking for experienced instructional designer with at least 2 years of experience in designing learning programs for adult learners in an enterprise setup. Key Responsibilities: • Conduct needs assessments and gathering input from clients and stakeholders toinform learning program design. • Lead the creation of customized learning designs to meet the requirements of ourenterprise clients. • Create storyboards and proposals that align with client objectives and learningoutcomes. • Support delivery teams in development of instructional materials, including e-learningmodules, instructor-led training resources, and assessments• Stay current with industry trends and best practices in instructional design and adultlearning principles. • Participate in the review and revision process based on feedback from clients andteam members. • Develop and grow a given portfolio of learning products based on deep learner andindustry research. Qualifications: • At least two years of prior experience in instructional design, e-learning development,or related roles in an adult learning setup is mandatory.• Bachelors degree in Instructional Design, Educational Technology, Communication,or a related field (or equivalent experience) preferred, but not mandatory. • Creative problem-solving skills and attention to detail. • Strong written and verbal communication skills. • Ability to work collaboratively within a team and manage multiple projectssimultaneously. • Experience working on graphic design software (e.g. Figma, Canva, etc.) andpresentation software (e.g. Powerpoint, Keynote, etc.). • Proficient understanding of adult learning theories and instructional design models ispreferred.

Role & responsibilities What will you be doing? Leading a team of 10-15 Admissions Counsellors. Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques Controlling the attrition of team by managing and nurturing sales talent. Setting up teams performance standards using key Input and Output metrics and monitor the teams overall performance against the set goals. Establishing the uniqueness and effectiveness of upGrad’s model of online learning Preferred candidate profile What we are looking for? Individual with outstanding English communication (written and verbal) and interpersonal skills. 3+ years of experience in sales in B2C ideally. Education sales experience preferred but not essential. Experience of handling Inside Sales team will be an advantage Solution oriented with effective problem solving skills Excellent People orientation Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders. Individuals with ability to approach any situation with patience and very strong empathy Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets Passion to deliver the highest levels of customer service at all timesBasic proficiency in MS Office Suite (Outlook, Word, Excel) is preferablePerks and benefits

Role & responsibilities RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. Preferred candidate profile Perks and benefits

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.Roles & Responsibilities -* Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.* Identifying references through the existing customer base to increase the sales pipeline* Responsible for adherence of the inside sales process, tools and data management.* Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.* Handle Objections and Price Negotiation in order to generate Sales Revenue.* Maintain effective communication till the time learner is onboarded

Role DescriptionThis is a full-time Customer Support Specialist (Inbound) role located on-site in Ahmedabad. The Specialist will actively addressing complaints, requests and queries across social media platforms, Proactive approach in handling escalations -1. Monitor social media channels for mentions, comments, and reviews related to our brand.2. Respond promptly and professionally to inquiries, comments, and reviews on social media platforms.3. Identify and address potential issues or negative sentiment online, working to mitigate any reputational damage.4. Managing reviews and ratings on different platforms.5. Strong analytical skills, with the ability to interpret social media metrics and data.QualificationsCustomer Support and Technical Support skillsInterpersonal Skills and Analytical SkillsAbility to prioritize customer satisfactionExcellent communication skillsBachelor's degree in a related field

JOB SCOPE A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings. As an Admission Profiler you will serve as the vital link between upGrads potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors. RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. BASIC ELIGIBILITY CRITERIA • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. • Min Graduation is required. • Previous experience working a 6-day work week. • Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company SKILLS • Excellent verbal communication skills with an emphasis on fluency in the English language. • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICATORS • Minimum 300 minutes of talk time over calls per day. • Schedule/book 5 Video Counselling [VC] sessions per day. • Connect with a minimum of 80% of your leads each day. • Consistently meet and exceed weekly revenue targets.

Role & responsibilities Engage with assigned leads and promptly initiate contact through the auto dialer system. Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. Preferred candidate profile Excellent verbal communication skills with an emphasis on fluency in the English language. • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements Perks and benefits

Role & responsibilities Develop world-class content in Data Science, Machine Learning, Deep Learning, Data Engineering and other similar domains. Understand the subject and develop courses to help learners meet high standards. Understand the content development process; work with educational content across all levels. Work closely with senior faculty, freelancers and global industry leadersProvide technical mentorship for learners through live sessions Preferred candidate profile Graduates/Post-Graduates with: Teaching/Training experience in Data science & machine learning roles Strong in Python Programming Machine Learning Concepts Linear Regression, Logistic Regression, Decision Trees, Random Forests, Bagging and Boosting, Linear and Nonlinear models, Recommendation systems, etc. NLP, NN Knowledge of SQL, Excel Advanced programming skills using Python and Tensorflow/Keras in the context of teaching and building ML/DL Models Knowhow in the development of ML models at scale and understanding of its application across sectors Smart, curious people who enjoy learning and upskilling in the latest fields of technology Ability to quickly learn various concepts, techniques & toolsComfort level in speaking in front of a camera

Position Overview:As an Inside Sales Manager, you will play a crucial role in harnessing business opportunities through proactive conversations, relationship-building, and delivering effective sales strategies.Key Responsibilities:Lead Generation & Management: Identify and qualify potential leads from various channels.Oversee the CRM system for effective lead management and reporting.Sales Execution: Reach out to potential students, understanding their educational needs, and suggesting suitable courses. Achieve and exceed monthly and quarterly sales targets.Team Collaboration: Work closely with the marketing department to align sales strategies.Share insights and feedback from clients to the product team, aiding in course improvement and creation.Sales Training & Development: Assist in training new inside sales representatives, ensuring they are well-versed with upGrads offerings.Continually enhance sales skills, product knowledge, and industry understanding to drive sales performance.Customer Relationship Management: Establish and maintain strong relationships with potential and existing customers. Ensure smooth transition of customers from the sales phase to the onboarding process.Desired Skills & Experience:Bachelor's degree in Business, Marketing, or related fields.3+ years of experience in inside sales, preferably in the Edtech or E-learning industry.Strong interpersonal skills with an aptitude for building rapport with clients.Proficient in CRM software and other sales-enhancing technologies.Exceptional verbal and written communication skills.Ability to multitask and manage multiple leads simultaneously.Understanding of the Indian education landscape will be an advantage.

ESSENTIAL JOB FUNCTIONSData Reporting (80%)a. Work autonomously to create & manage reports in Slate (not to exclude queries, dashboards, and portals) and Jenzabar (through infomaker and/or power bi) that are necessary for the Growth and Innovation division to accurately forecast enrollment and track progress toward enrollment targetsb. Demonstrate a thorough understanding of what the data requested is being used for and ensure that the data model produced meets the needs of the use case Populate the weekly enrollment forecast reports and validate the accuracy of the data before sharing these reports with internal and external stakeholders. Collaboration and Ongoing Development (18%)Work closely with internal and external stakeholders on data requests and provide and execute reasonable project timelinesMaintain a current working knowledge of the Slate and Jenzabar systems by regularly attending trainings and engaging in other developmental opportunitiesCollaborate with other departments to ensure data integrity, eliminate data silos, and create a single source of truth within reports for all projects.Other Duties As Assigned (2%)JOB QUALIFICATIONSNecessary Education or Work Experience: Bachelors degree (desired)Experience working within a college or university setting (desired)A minimum of 2 years experience in CRM Slate (desired).A minimum of 2 years experience in CRM Jenzabar & Infomaker (required).Internships in data analytics, business intelligence or related fields. Personal projects (analyzing datasets and building dashboards). Required Knowledge and Skills:Must be a highly motivated self-starter capable of leading and executing assigned projects independently and without the need for constant supervisionGood communication skills with an ability to work both independently and collaboratively with othersAbility to organize and prioritize multiple projects and meet deadlines that change rapidlyAbility to effectively lead staff and studentsAbility to work with diverse populationsKnowledge and experience with SQL, Excel, Infomaker, and Data visualization tools. Intermediate to advance knowledge of CRM(s) Jenzabar and/or Slate. Ability to apply basic statistics and business acumen.Specialized Technology Skills:Slate experience with intermediate to advance knowledge in portals, queries, reports and dashboards. SQL knowledge is essential to generate reports from Jenzabar. Knowledge and skill with Jenzabar (J1) reporting tools (Infomaker and PowerBi). Other Qualifications/Requirements:Demonstrates multicultural competence the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. The incumbent is expected to support the Mission of The College by working with faculty, staff and students to share in our core values truth, compassion, justice, partnership, and community.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; frequently required to use keying skills, visual requirements associated with keying data, often detailed and numeric; the ability to interpret and respond to printed documentation; the ability to communicate effectively on the telephone; the noise level in the work environment is normal office conversationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Role & responsibilities Engage with assigned leads and promptly initiate contact through the auto dialer system.Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.Build rapport, credibility and establish trust with leads through effective communication and active listening.Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.Maintain accurate records of lead interactions and follow-up activities in the CRM system. Preferred candidate profile Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company.High school diploma [12th pass or equivalent] or graduate.Previous experience working a 6-day work week.Currently working in the capacity of an individual contributor.Proven track record of meeting targets in the existing company. Perks and benefits

Key Responsibilities:1. Batch Launch & OnboardingCoordinate with admissions, academic, and operations teams to ensure smooth batch launches.Conduct orientation sessions to guide learners on academic expectations, resources, and policies.Address any initial challenges learners face during the onboarding process.2. Academic Support & MonitoringTrack learner progress, attendance, and performance, ensuring timely interventions.Collaborate with faculty and academic teams to resolve academic concerns.Identify at-risk learners and implement support strategies to enhance retention.3. Non-Academic Support & EngagementServe as the primary point of contact for all non-academic queries related to student services, visa processes, documentation, and financial aid.Organize webinars, workshops, and mentorship programs to prepare learners for their study abroad transition.Handle escalations and concerns from learners, ensuring quick resolution.4. Pre-Departure Readiness & Transition SupportAssist learners in completing visa formalities, travel arrangements, and accommodation planning.Conduct pre-departure sessions to familiarize students with international university expectations and cultural adjustments.Ensure learners are fully ready to fly, addressing any last-minute concerns.5. Stakeholder Coordination & ReportingWork closely with admissions, academic teams, visa consultants, and external partners.Provide weekly and monthly reports on learner progress, engagement, and challenges.Offer data-driven insights to improve learner experience and operational efficiency.Key Skills & Qualifications:2-5 years of experience in learner support, student engagement, or academic operations.Strong problem-solving and coordination skills.Ability to handle multiple learner concerns with a student-centric approach.Experience in study abroad programs, academic counseling, or ed-tech platforms is a plus.Excellent communication and stakeholder management skills.Preferred Qualifications:Experience working in education, ed-tech, or student support services.Familiarity with visa procedures, international admissions, and university policies.

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.Roles & Responsibilities -- Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.- Identifying references through the existing customer base to increase the sales pipeline- Responsible for adherence of the inside sales process, tools and data management.- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.- Handle Objections and Price Negotiation in order to generate Sales Revenue.- Maintain effective communication till the time learner is onboarded

Shift: Night Shift (Hybrid)Job Summary:We are seeking a dynamic Project Manager to oversee our Client Success Managers (CSM) and delivery operation associates. The ideal candidate will be responsible for managing projects related to client upskilling and training requirements, ensuring successful delivery and client satisfaction.Key Responsibilities: Lead project planning, execution, and delivery of training programs for clients. Manage a team of Client Success Managers and delivery associates, providing guidance and support. Monitor project progress and performance, identifying and resolving issues to ensure successful project delivery Ensure adherence to company policies, procedures, and quality standards throughout the project lifecycle Collaborate with clients to understand their training needs and objectives. Develop project timelines, budgets, and resource plans. Monitor project progress and performance, making adjustments as necessary. Ensure alignment between client expectations and project outcomes. Foster strong relationships with clients, ensuring high levels of satisfaction. Conduct regular project reviews and reports to stakeholders.Qualifications: Bachelors degree in Computer Science, Engineering, Business, or related field. 4+ years of project management experience, preferably in the EdTech sector. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment Experience managing teams, with strong leadership and interpersonal skills. Experience in managing client relationships and a track record of delivering projects that exceed client expectations Excellent organizational and multitasking abilities. Strong communication skills, both verbal and written. Proficiency in MS Excel, Powerpoint, project management tools and methodologies. Knowledge of data analytics tools and technologies. (will be preferred)