Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Job brief We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Responsibilities Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Requirements Good knowledge of relevant computer programs (Microsoft excel, word, email) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints
Answering questions about the companies products or services · Listening and answering customer queries, feedback and providing a solution · Coordinating with clients and internal and external stakeholders in the company · Must have exceptional organization and follow up skills Able to lead a team and guide them Able to create processes and ensure its followed in an organised manner Job brief We are looking for an enthusiastic Operations and Client Servicing and Operations Team Leader. You will be responsible for coordinating with clients and internal and external vendors in the organization and maintaining good customer relationships. An effective client servicing and operations Team Leader must be an excellent communicator and have superior people skills. They must be comfortable with dealing with clients and vendors over the phone as well as dealing with complaints and doubts. They must be able to guide their team in the right direction The goal is to help the company grow by providing exceptional customer service and operations skills Responsibilities · Answer questions about products or the company · Ask questions to understand customer requirements · Record and process orders in an accurate manner · Handle grievances to preserve the company’s reputation · Go the “extra mile” to make sure a customer is happy · Communicate, coordinate and follow up with internal and external stake holders of the company Requirements · Good knowledge of relevant computer programs (Microsoft excel, word, email) and telephone systems · Ability to learn about products and services in order to clear customer doubts and questions · Excellent knowledge of English · Excellent communication and interpersonal skills · Cool-tempered and able to customer feedback and queries