Senior System Administrator Infinite Computer Solutions

7.0 - 11.0 years

0 Lacs

rajasthan

On-site

This Major Incident Manager role based in Bangalore requires a skilled individual who excels in Leadership & Communication, Analytical Thinking, Technical Knowledge, Time Management, Root Cause Analysis (RCA), Stakeholder Management, Process Adherence, Continual Improvement, SLA/KPI understanding, Problem Management, and CMDB Configuration. The primary responsibilities include leading cross-functional teams during critical situations, effectively communicating findings and resolutions to stakeholders, prioritizing incidents, coordinating incident responses, resolving root causes promptly, managing stakeholders internally and externally, adhering to incident management frameworks like ITIL, implementing continual improvement strategies, and reviewing SLA/KPI metrics for projects or teams. The ideal candidate must have hands-on experience in major incident scenarios, utilizing ITSM tools, incident dashboards, communication platforms, and escalation matrices, as well as conducting post-incident reviews for enhancement opportunities. Key Qualifications: - Leadership & Communication: Lead cross-functional teams effectively and communicate with stakeholders and users. - Analytical Thinking: Quickly assess and prioritize incidents. - Technical Knowledge: Understand IT infrastructure, applications, and monitoring tools. - Time Management: Coordinate incident responses promptly and efficiently. - Root Cause Analysis (RCA): Ensure prompt resolution of root causes through methods like the 5 Whys. - Stakeholder Management: Communicate proficiently with internal and external stakeholders. - Process Adherence: Familiarity with ITIL and incident management frameworks. - Continual Improvement: Apply design thinking to enhance stakeholder experience and incident management processes. - SLA/KPI Understanding: Create or review SLA/KPI metrics for projects or teams. - Problem Management: Involved in both reactive and proactive approaches. - CMDB Configuration. - Hands-on experience in major incident scenarios, ITSM tools, incident dashboards, communication platforms, and post-incident reviews. - ITIL Foundation Certification and Scrum Master qualification would be advantageous. Qualifications: - B.E/B Tech - Minimum 7 years to maximum 10 years of experience.,

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