Job Summary The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced. Job Responsibilities · Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. · Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. · Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. · Connects patients with doctors/pharmacists for counseling and clinical inquiries as required. · Escalates calls to clinicians, insurance verification teams, specialized teams as required. · Adding appointments, cancellation, rescheduling, on given schedules of Dr. Visit in the facility. · Replying to every doubt and provide solutions as per the regulations and terms very professionally. · Each and every conversation on call should be only in English language. · Integrity to follow HIPAA guidelines *We are looking for the candidates from Mumbai Location only. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Work from home Application Question(s): Do you have experience in US Healthcare domain as Customer Service Representative Experience: Relevant: 1 year (Required) US Healthcare domain as Customer Service Representative: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person Application Deadline: 19/07/2025 Expected Start Date: 25/07/2025
At UJustCreate, we believe in, and strive for, holistic development of the self. This means we create and provide the appropriate environment for our staff to excel in their work profiles while ensuring their all-round personal development. We empower our staff to contribute to the best of their ability and make a positive difference in any endeavour assigned to them. We welcome applications for the below role at one of our clients in the US Healthcare industry. You can actively contribute to the well-being of patients by providing timely and accurate information to healthcare providers as described below – Job Summary The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced. Job Responsibilities · Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. · Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. · Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. · Connects patients with doctors/pharmacists for counseling and clinical inquiries as required. · Escalates calls to clinicians, insurance verification teams, specialized teams as required. · Adding appointments, cancellation, rescheduling, on given schedules of Doctor Visit in the facility. · Report accurate information to the insurance company so the patient can be billed for the correct amount · Getting the remaining bill drawn up and sent to the patient · Verify coverage and eligibility for medical services · Communicate with insurance providers and patients · Review patient bills and correct any missing or inaccurate information · Use a billing software to prepare and transmit claims · Clear up balance discrepancies · Investigate and appeal claims that were denied · Process denial management for claims rejected by the Insurance companies · Replying to every doubt and provide solutions as per the regulations and terms very professionally. · Each and every conversation on call should be only in English language. · Integrity to follow HIPAA guidelines * We are looking for the candidates from Mumbai Location only. Additional Details : Job Type: Full-time, Permanent Benefits: Work from home Schedule: US shift ( 5:30 pm – 2:30 am IST (approx. , may vary depending on client work timings)) Experience: · Minimum of 2 years of CSR and Billing experience Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Expected Start Date: Immediate Please apply if you wish to work in a productive work environment which fosters growth while helping you make a valuable contribution through your work. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹37,000.00 per month Benefits: Work from home Application Question(s): Are you located in Mumbai ? Do you have CSR & Medical Billing experience in US Healthcare ? Work Location: In person
Job Summary The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced. Job Responsibilities · Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. · Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account. · Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient. · Connects patients with doctors/pharmacists for counseling and clinical inquiries as required. · Escalates calls to clinicians, insurance verification teams, specialized teams as required. · Adding appointments, cancellation, rescheduling, on given schedules of Dr. Visit in the facility. · Replying to every doubt and provide solutions as per the regulations and terms very professionally. · Each and every conversation on call should be only in English language. · Integrity to follow HIPAA guidelines *We are looking for the candidates from Mumbai Location only. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Work from home Application Question(s): Do you have experience in US Healthcare domain as Customer Service Representative Experience: Relevant: 1 year (Required) US Healthcare domain as Customer Service Representative: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person
At UJustCreate, we believe in, and strive for, holistic development of the self. This means we create and provide the appropriate environment for our staff to excel in their work profiles while ensuring their all-round personal development. We empower our staff to contribute to the best of their ability and make a positive difference in any endeavour assigned to them. We welcome applications for the below role at one of our clients in the US Healthcare industry. You can actively contribute to the well-being of patients by providing timely and accurate information to healthcare providers as described below - Medical Scribe / Coder - Job Description Medical Scribe / Coder Job Responsibilities: Reviews Physician dictation and transcribes to clinical notes in EMR/Billing systems Prepares and assembles medical record documentation/charts for physician(s). Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations Follow up with the provider on any documentation that is insufficient or unclear Communicate with other clinical staff regarding documentation Search for information in cases where the coding is complex or unusual Receive and review patient charts and documents for accuracy Review the previous day's batch of patient notes for evaluation and coding Ensure that all codes are current and active Medical Scribe/Coder Qualifications / Skills: Administrative writing skills Reporting skills Organizational skills Record-keeping Microsoft Office skills Professionalism, confidentiality, and organization Typing Solid oral and written communication skills Education, Experience, and Licensing Requirements: High school diploma, GED, or Associate's Degree in Medical coding or successful completion of a certification program Bachelor’s degree with pre-health career track preferred Strong knowledge of anatomy, physiology and medical terminology Familiarity with ICD-9 codes and CPT Procedures Skilled in operating various medical record software and hardware, word-processing, and database software programs Note : We are looking for candidates from Mumbai only. Additional Details : Job Type: Full-time, Permanent Benefits: Work from home Schedule: US shift ( 5:30 pm – 2:30 am IST (approx. , may vary depending on client work timings)) Experience: · Minimum of 2 years of medical scribing experience Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Expected Start Date: Immediate Please apply if you wish to work in a productive work environment which fosters growth while helping you make a valuable contribution through your work. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹55,000.00 per month Benefits: Work from home Application Question(s): Are you located in Mumbai ? Do you have experience in Medical Scribing in US Healthcare ? Work Location: In person
At UJustCreate, we believe in, and strive for, holistic development of the self. This means we create and provide the appropriate environment for our staff to excel in their work profiles while ensuring their all-round personal development. We empower our staff to contribute to the best of their ability and make a positive difference in any endeavour assigned to them. We welcome applications for the below role at one of our clients in the US Healthcare industry. You can actively contribute to the well-being of patients by providing timely and accurate information to healthcare providers as described below - Medical Scribe / Coder - Job Description Medical Scribe / Coder Job Responsibilities: Reviews Physician dictation and transcribes to clinical notes in EMR/Billing systems Prepares and assembles medical record documentation/charts for physician(s). Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations Follow up with the provider on any documentation that is insufficient or unclear Communicate with other clinical staff regarding documentation Search for information in cases where the coding is complex or unusual Receive and review patient charts and documents for accuracy Review the previous day's batch of patient notes for evaluation and coding Ensure that all codes are current and active Medical Scribe/Coder Qualifications / Skills: Administrative writing skills Reporting skills Organizational skills Record-keeping Microsoft Office skills Professionalism, confidentiality, and organization Typing Solid oral and written communication skills Education, Experience, and Licensing Requirements: High school diploma, GED, or Associate's Degree in Medical coding or successful completion of a certification program Bachelor’s degree with pre-health career track preferred Strong knowledge of anatomy, physiology and medical terminology Familiarity with ICD-9 codes and CPT Procedures Skilled in operating various medical record software and hardware, word-processing, and database software programs Note : We are looking for candidates from Mumbai only. Additional Details : Job Type: Full-time, Permanent Benefits: Work from home Schedule: US shift ( 5:30 pm – 2:30 am IST (approx. , may vary depending on client work timings)) Experience: · Minimum of 2 years of medical scribing experience Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Expected Start Date: Immediate Please apply if you wish to work in a productive work environment which fosters growth while helping you make a valuable contribution through your work. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹55,000.00 per month Benefits: Work from home Application Question(s): Are you located in Mumbai ? Do you have experience in Medical Scribing in US Healthcare ? Work Location: Remote
Location: Mumbai, India | Full-time About UJustCreate Services At UJustCreate Services , we believe in building meaningful connections through people, process, and purpose. We partner with leading global clients to deliver exceptional experiences across industries — from healthcare and finance to technology and business operations. Our team culture encourages growth, empathy, and innovation while ensuring our clients and their customers receive the highest level of service and care. About the Client Our client is a trusted organization in the US Healthcare domain , dedicated to providing patients with seamless support for prescriptions, clinical services, billing inquiries, and feedback. As part of this collaboration, you’ll play a vital role in enhancing patient satisfaction and ensuring smooth communication between patients, providers, and internal teams. About the Role We’re looking for a friendly, detail-oriented Customer Service Representative to join our Mumbai team. You’ll be the first point of contact for patients and healthcare partners, ensuring a smooth and positive experience at every touchpoint. Key Responsibilities Handle inbound and outbound calls with patients, doctors, and pharmacies regarding prescriptions and healthcare services. Collect, update, and verify insurance and pharmacy details in the system. Create follow-up activities and reminders for patient communication and service continuity. Connect patients with pharmacists or doctors for counseling or clinical queries. Escalate calls to clinicians, insurance verification teams, or specialized departments when necessary. Schedule, cancel, or reschedule doctor appointments according to facility guidelines. Respond professionally to all patient inquiries in English , following company and HIPAA regulations. Skills & Qualifications Excellent English communication skills (spoken and written). Strong listening, problem-solving, and customer service abilities. Empathy and patience when handling sensitive or emotional situations. Adaptable to changing processes and systems. Prior experience in customer support or call center operations (US Healthcare experience preferred). Team player with the ability to meet daily performance goals. Must be based in Mumbai . Why Join UJustCreate Services Be part of a supportive and people-first workplace. Opportunity to grow your career in healthcare communication and operations. Meaningful work that directly improves patient experiences. Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹35,000.00 per month Benefits: Work from home Application Question(s): Do you have experience in any back office process related to US Healthcare domain? Experience: Relevant: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: Remote
Location: Mumbai, India | Full-time About UJustCreate Services At UJustCreate Services , we believe in building meaningful connections through people, process, and purpose. We partner with leading global clients to deliver exceptional experiences across industries — from healthcare and finance to technology and business operations. Our team culture encourages growth, empathy, and innovation while ensuring our clients and their customers receive the highest level of service and care. About the Client Our client is a trusted organization in the US Healthcare domain , dedicated to providing patients with seamless support for prescriptions, clinical services, billing inquiries, and feedback. As part of this collaboration, you’ll play a vital role in enhancing patient satisfaction and ensuring smooth communication between patients, providers, and internal teams. About the Role We’re looking for a friendly, detail-oriented Customer Service Representative to join our Mumbai team. You’ll be the first point of contact for patients and healthcare partners, ensuring a smooth and positive experience at every touchpoint. Key Responsibilities Handle inbound and outbound calls with patients, doctors, and pharmacies regarding prescriptions and healthcare services. Collect, update, and verify insurance and pharmacy details in the system. Create follow-up activities and reminders for patient communication and service continuity. Connect patients with pharmacists or doctors for counseling or clinical queries. Escalate calls to clinicians, insurance verification teams, or specialized departments when necessary. Schedule, cancel, or reschedule doctor appointments according to facility guidelines. Respond professionally to all patient inquiries in English , following company and HIPAA regulations. Skills & Qualifications Excellent English communication skills (spoken and written). Strong listening, problem-solving, and customer service abilities. Empathy and patience when handling sensitive or emotional situations. Adaptable to changing processes and systems. Prior experience in customer support or call center operations (US Healthcare experience preferred). Team player with the ability to meet daily performance goals. Must be based in Mumbai . Why Join UJustCreate Services Be part of a supportive and people-first workplace. Opportunity to grow your career in healthcare communication and operations. Meaningful work that directly improves patient experiences. Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹35,000.00 per month Benefits: Work from home Application Question(s): Do you have experience in any back office process related to US Healthcare domain? Experience: Relevant: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: Remote