Twisted Tiara Llp

General Office Management: Keeping the space tidy and presentable at all times for walk-ins; Drinking Water at the office; Meals at the office for teams; Supplies and Materials Tracker - ensuring office supplies are properly and timely stocked; Stationery to be refilled and restocked timely, including pen ink refills, notebooks, etc and printer ink cartridges. Preparing the office for events; Managing the inventory on display including for events: Identifying fast moving / popular categories and sizes in demand and stocking the shelves appropriately; Steam iron all items properly for presenting; Arranging according to size; Ensuring all product price tags are visible and complete Updating the register for inventory on display (manual register) Managing inventory online: Updating sold products on the website from offline sales and internal inventory sheet trackers; Uploading new products for sales on the website; Coordinating with vendor and internal team to ensure accurate product information and image for each product to be uploaded; Visual merchandising of the office (deciding placement of racks, products, billing counter etc to ensure maximum enjoyability and purchase uptake (including cross selling of upcycled products) to walk in customers; Managing customer communication: Managing customers who walk in for drop offs and sales (on-going, custom bookings and on event days) Attending calls for queries; Calling customers for events and queries received through whatsapp / instagram / website; Texting customers details on whatsapp; Whatsapp community messaging; Instagram stories and WhatsApp stories for customer engagement; Instagram and website queries replies. Making sales: Sales pitch Cross selling Billing and Invoicing Packaging and Greeting Post-purchase follow up for review Digitising and maintain customer data online: General vendor management Coordinating with the team for other activities and helping out during shoot days, or in down time, help out team for new inventory upload etc.