1. Job Title Back Office Coordinator – Tour & Travel 2. Job Summary The Back Office Coordinator (Tour & Travel) is responsible for managing all travel arrangements for clients. The role involves coordinating with vendors, ensuring compliance with travel policies, maintaining accurate records. The coordinator serves as the central point of contact for all travel-related requirements. 3. Key Responsibilities Travel Coordination Book domestic and international tickets (air, rail, bus). Arrange hotel accommodation, cabs, and local transport. Handle cancellations, rescheduling, and emergency travel needs. Policy & Compliance Ensure travel bookings follow clients policies and budget. Take prior approvals from management for official travel. Monitor cost-effectiveness of travel arrangements. Documentation & Record Keeping Maintain travel itineraries, approvals, and booking records. Keep updated files for audit and compliance purposes. Support in visa/passport processing when required. Vendor Management Coordinate with travel agencies, airlines, hotels, and cab operators. Negotiate better rates and ensure service quality. Monitor contracts and maintain vendor relationships. Expense & Reimbursement Support Track travel expenses and invoices. Assist employees in submitting travel claims. Prepare monthly/quarterly travel expense reports for management. Employee Support & Communication Act as the single point of contact for all travel queries. Provide employees with travel updates, itinerary details, and assistance. Resolve issues quickly and ensure smooth travel experiences. 4. Required Skills & Competencies Strong organizational and multitasking skills. Proficiency in MS Office (Excel, Word, Outlook). Knowledge of travel booking systems (IRCTC, airline portals, hotel platforms). Good negotiation and vendor management abilities. Excellent communication and coordination skills. Cost-conscious with attention to detail. Ability to handle pressure and urgent requirements. 5. Qualifications Bachelor’s degree in Business Administration, Travel & Tourism, or related field. 2–4 years of experience in travel coordination (preferably in banking/corporate sector). Familiarity with corporate travel policies and procedures. 6. Key Attributes Professional and customer-focused approach. High confidentiality and integrity. Problem-solving attitude with proactiveness. Team player with ability to work independently when required. Job Timings· Standard Option 1: 7:00 AM – 3:00 PM (Monday to Saturday.) · Standard Option 2: 2:00 PM – 10:00 PM (Monday to Saturday.) · Breaks: Lunch/tea break as per company HR policy. Salary Mid-Level(1–4 years exp): ₹20,000 – ₹25,000 per month contact details: Name: Pradeep Roy Mobile No: 7303136663
Perform accurate data entry of business and customer information into company databases. Prepare, process, and generate invoices for clients, ensuring accuracy and timely delivery. Maintain and update company records, reports, and documentation. Assist in back-office management tasks, including coordination between departments and supporting operational processes. Verify and cross-check data for accuracy and completeness. Maintain confidentiality of company and customer data at all times. Support the finance or accounts team in reconciling invoices and managing payment records. Handle data management activities such as sorting, organizing, and archiving digital and paper files. Prepare daily/weekly/monthly reports as required by management. Assist in process improvements to enhance efficiency and accuracy of back-office operations.
We are looking for a proactive and customer-focused Customer Relations Executive to manage client interactions for our tour, travel, and taxi services. The ideal candidate will handle customer inquiries, bookings, complaints, and ensure a smooth and satisfying customer experience from inquiry to trip completion. Key Responsibilities Handle inbound and outbound customer calls, WhatsApp, and email inquiries Assist customers with taxi bookings, tour packages, pricing, and schedules Maintain strong relationships with customers and ensure high satisfaction Coordinate with drivers, tour operators, and internal teams for service delivery Resolve customer complaints and issues professionally and promptly Maintain accurate customer and booking records in the system Follow up with customers for feedback and repeat business Support sales team in upselling tour packages and additional services. Required Skills & Qualifications Graduate or Post GraduateFreshers can apply) Good communication skills in English, Hindi (local language preferred) Basic computer knowledge (MS Excel, email, CRM preferred) Customer-oriented attitude and problem-solving skills Ability to work under pressure and manage multiple bookings Experience in travel, tourism, hospitality, or taxi services is an advantage Preferred Candidate Profile Friendly, polite, and professional demeanor Strong follow-up and coordination skills Willing to work in shifts or weekends if required Sales or customer support experience is a plus How to Apply Interested candidates can send their resume to [tvishatravelcars@gmail.com / 7984683034] or WhatsApp [7984683034].